Jelly_Jenny

Hi there, If you have missed out on any purchased items, please take a look at our refunds page: https://goo.gl/MR7Eq9 Kind regards, Jenny - King Care Team

in Purchased a Mystery Box at the cost of $78.75 (tax included) Comment by Jelly_Jenny February 2018

Hi Redtalula, For any purchase issues, please see this page: https://goo.gl/MR7Eq9 Thanks :) Kind regards, Jenny - King Care Team

in Why won't my treasure box populate? Comment by Jelly_Jenny February 2018

Hi! If you still need help with the purchase, please contact us through the game app: - Open the game - Tap on the left bottom corner - Tap the cog wheel - " Help Center" - Choose the appropriate category - Select "Contact us" at the bottom Kind regards, Jenny - King Care Team

in Piggy bank overcharge? Comment by Jelly_Jenny February 2018

Hi Tori, That's not Sweet :( Please see the page we have created regarding refunds and purchases: https://goo.gl/MR7Eq9 Kind regards, Jenny - King Care Team

in Bought bundle didn’t get items Comment by Jelly_Jenny February 2018

Hi Chris, Your Google Play account should come up once you request to purchase Gold Bars. If you have to change or edit your payment details, this Google support site should help you: https://goo.gl/gPyE5Z You can also contact us through your in-game settings: - Open the game - Tap on the left bottom corner - Tap the cog…

in How do i access my google play balane in candy crush? Comment by Jelly_Jenny February 2018

Hi Mily, Once you have filled up Piggy Bank you'll be able to unlock those collected Gold Bars. Right after you're able to fill it up again and cash it out. Find out more about this Sweet feature here: https://goo.gl/KWxQiL If you have not received any of your purchases, please see how you can request a…

in Purchased piggy pig and doesn't have access to it Comment by Jelly_Jenny February 2018

Hi Pastel-Gore, If you still need help, please see this page regarding purchases and refunds: https://goo.gl/MR7Eq9 Kind regards, Jenny - King Care Team

in Piggy Bank Gold Comment by Jelly_Jenny February 2018

Hi Andrew, When you cash out your full Piggy Bank it will disappear and start from the beginning again. To find out more about this feature follow this link: https://goo.gl/KWxQiL I hope this helps :) Kind regards, Jenny - King Care Team

in We bought a piggy bank. We collected gold for a day but now it’s gone and wants us to buy another Comment by Jelly_Jenny February 2018

Hi! If you have an issue with a purchase, please head to our purchase page for further info: https://goo.gl/KWxQiL Kind regards, Jenny - King Care Team

in Why didn’t I receive all the items in the Tasty Bundle? Comment by Jelly_Jenny February 2018

Hi emac, This is not a problem in the game - none of the in-game items like extra moves, extra lives or boosters require a double confirmation. There's no time limit to end or extend the game so you can take your time and then if you want to quit the game, x out the pop up. But thank you for the feedback :) Kind regards,…

in Why isn't there a confirm/cancel button? I see that this question was asked 2 years ago and the prob Comment by Jelly_Jenny February 2018

Jelly_Jenny
Community Manager

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Jelly_Jenny Community Manager

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Jelly_Jenny
Community Manager