Jelly_Jenny

Hi Jill! If we manually move your game to level 1 your Gold Bars aren't affected. Your Gold Bars are saved in our player account (connected through your Facebook or Kingdom account) and are saved even if your game is reset. If you disconnect the game from your FB/Kingdom account, and connect the game to another account you…

in I would like to reset candy crush progress. But I have Gold bar that I Purchased. What to do? Comment by Jelly_Jenny February 2018

Hi Dottie, If you're having purchase issues on an Android device, please give these steps a try: 1)Go to apps and find the app called 'Settings' 2) Locate the menu called 'Apps' 3) Scroll down till you find the 'Google Play Store' 4) From here click on 'Clear data' then clear cache. Please notice that you will get a…

in I can't purchase my piggy bank in Candy Crush Saga Comment by Jelly_Jenny February 2018

Hi Els! If you're still missing those rewards please see the private message I've sent you. You'll find your inbox here in King Care from the top right corner. Kind regards, Jenny - King Care Team

in what is the price by spinning booster weel on the jackpot Comment by Jelly_Jenny February 2018

Hi Jeannine, Gold Bars that are in your Piggy Bank are not yet usable. In order to use them, you need to cash out them once your Piggy Bank is full. Once they are cashed out, they'll appear in your regular Gold Bar balance. If you'd like to find out more about Piggy Bank please see our post: https://goo.gl/KWxQiL That…

in Piggy Bank Issues Comment by Jelly_Jenny February 2018

Hi Pako! There's no confirmation button for extra moves on the new HTML5 version either so you need to take care when you're approaching the end of the game. The old Flash version is still running at King.com but hopefully you'll be able to enjoy the new version there soon also. Or if you have a Windows 10 machine you can…

in Why old version candy crush the press +5 and end game is very frequency? Comment by Jelly_Jenny February 2018

Hi Payton! For this please see our purchase page: https://goo.gl/MR7Eq9 Kind regards, Jenny - King Care Team

in I purchased a mystery deal and didnt receive my mystery crate reward? Comment by Jelly_Jenny February 2018

Hi Darlene, If you have issues with purchases, please see this page: https://goo.gl/MR7Eq9 Kind regards, Jenny - King Care Team

in I purchased a card shop bundle and a 1.99 bars and didnt get the bars; only had 1 more play to make Comment by Jelly_Jenny February 2018

Hi Meg, You'll find our refunds page with useful information here: https://goo.gl/MR7Eq9 Kind regards, Jenny - King Care Team

in Accidental Purchase Comment by Jelly_Jenny February 2018

Ouch! That's not Sweet :( Here's how to request a refund or compensation: https://goo.gl/MR7Eq9 Kind regards, Jenny - King Care Team

in how can I get my money back o redeem Comment by Jelly_Jenny February 2018

Hi eauger, Please follow this link to find information about purchases and refunds: https://goo.gl/MR7Eq9 Take care. Jenny - King Care Team

in How do I request a refund? Comment by Jelly_Jenny February 2018

Jelly_Jenny
Community Manager

Comments

Jelly_Jenny Community Manager

Comments

Jelly_Jenny
Community Manager