Jelly_Jenny

Community Manager

Comments

  • Hi Angelina, Check out this page regarding purchases and refunds: https://goo.gl/MR7Eq9 Kind regards, Jenny - King Care Team
    in Did not get my 6 hours unlimited Comment by Jelly_Jenny February 2018
  • Hi Paula, All extra features do not unfortunately reach all players but what you can do to try to make Piggy Bank reappear is to reconnect the game app to your Facebook / Kingdom account if you're playing connected. Also make sure that you update your game app whenever possible so you'll receive all improvements made in…
    in Disappearing Piggy Bank? Comment by Jelly_Jenny February 2018
  • Hi there! Actually unlike Gold Bars and your game progress that can be saved through Facebook or Kingdom, boosters and lives are saved locally in your device. This allows you to use them when being offline but it also means that they tend to disappear during reinstalling process. We recommend using your free items as you…
    in Re-Installing lost all boosters Comment by Jelly_Jenny February 2018
  • Hi Maxie, For your transactions we'd need to look into your player account for this. Please see the private message I've sent you. You'll find your inbox from the top right corner here in King Care. If you have technical issues with the Win Moves spinner, please ensure that you have a strong internet connection. Also not…
    in Gold bars dissapear Comment by Jelly_Jenny February 2018
  • Hi John! These prices do not sound accurate - please see the private message I've sent you so we can look at this closer. You'll find your inbox here in King Care site at the right top corner. Kind regards, Jenny - King Care Team
    in Why the dramatic increase in prices for goodies in Candy Crush Saga? Comment by Jelly_Jenny February 2018
  • Hi! There is currently no double confirmation option for in-game purchases such as extra moves, extra lives or boosters. This means you need to take a little care when you're approaching the end of the level so you won't lose those precious Gold Bars. We can't promise that this feature will implemented but I'll be sure to…
    in Why isn't there a "confirm" option if you accidentally click on the "play on for 10 gold bars" ? Comment by Jelly_Jenny February 2018
  • Hi Sunil, Since boosters and lives are saved locally in your device, you tend to lose these items if you reinstall the game app. If you have free items won from the game we recommend using them as you go so you'll get the most use out of them. I can see that my colleagues over at Facebook have returned some of your…
    in Restoration of game boosters and powers Comment by Jelly_Jenny February 2018
  • Hi Zena, If you happen to have this issue still, these steps should help: 1) Go to apps and find the app called 'Settings' 2) Locate the menu called 'Apps' 3) Scroll down till you find the 'Google Play Store' 4) From here click on 'Clear data' then clear cache. Please notice that you will get a warning when clicking the…
    in Farm Heroes Super Sage - cannot connect to update progrss. Comment by Jelly_Jenny February 2018
  • Hi there, We have sent you a private message regarding your game progress issue. You'll find your inbox from the top right corner of your King Care page. / Jelly Jenny 
    in Level dropped drom 603 to 281 Comment by Jelly_Jenny February 2018
  • Hi! The game team has been working on some updates with the game so they had to ban Rancid the Raccoon for a while. Don't worry he'll be back soon causing his usual chaos and mischief! /Jelly Jenny 
    in Rancid gone? Comment by Jelly_Jenny February 2018
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