Jelly_Jenny

Community Manager

Hi Patricia, Facebook's Gameroom is actually supported by Facebook itself. Follow this link for Facebook's support: https://goo.gl/7WuGtL Kind regards, Jelly Jenny 

Hi! You mean the levels won't load? This is something that's been reported to the game team but we do not have timelines for the investigation. In the meantime make sure you have given these steps a try including changing browsers and clearing the cache: https://goo.gl/owWBy If you've done all of these steps, we thank you…

Hi sjbaskin, Thanks for the feedback -rest assured this has been reported to the game team. Please try these steps in the meantime including changing browsers and clearing the cache: https://goo.gl/owWByB Also if you are playing on mobile you should have this issue. Thanks for your patience. Jelly Jenny 

Hi mbteech, If you're getting this error message, give these steps a try: https://goo.gl/owWByB Be sure to clear the cache and try out another browser type, too. Kind regards, Jelly Jenny 

Hi! Are the levels not loading? This is something that's been reported to the game team but we do not have timelines for the investigation. In the meantime make sure you have given these steps a try including changing browsers and clearing the cache: https://goo.gl/owWBy If you've done all of these steps, we thank you for…

Charm King is not a King game, Rick. Please see the developer from your App Store :) Kind regards, Jelly Jenny 

Hi Assie! This has been reported to the game team so hopefully upcoming game app update is running more smoothly. In the meantime you can also try out these steps to fix the issue right away: https://goo.gl/uGjr3H Level 835 is officially the last level but for testing purposes there might be some future levels released for…

Hi Leesa, Are the levels not loading? This is something that's been reported to the game team but we do not have timelines for the investigation. In the meantime make sure you have given these steps a try including changing browsers and clearing the cache: https://goo.gl/owWBy If you've done all of these steps, we thank…

Thanks for reporting, Terrio! This has been reported to the game team so hopefully the next game app update will take care of it. In the meantime please enjoy the automatically reloading lives and / or try out these troubleshooting steps that may fix the issue right away: https://goo.gl/CzvzrJ Thanks for your patience.…

Hi! Are the levels not loading? This is something that's been reported to the game team but we do not have timelines for the investigation. In the meantime make sure you have given these steps a try including changing browsers and clearing the cache: https://goo.gl/owWBy If you've done all of these steps, we thank you for…