Jelly_Jenny

Community Manager

Comments

  • Hi @Pinkchanelle98 and welcome to our sweet Community :waving: Under "play now" in this link you should find all supported platforms (for Android it's Google Play) - can you download the game app through there? 
    in Can’t find in app store Comment by Jelly_Jenny July 2019
  • @John_Sanders Okay that's great, thanks for letting me know! 
    in Fantastic five Comment by Jelly_Jenny July 2019
  • Hi @nesa9359 and welcome to our Bee-tiful Community! You're playing the game in Facebook? What exactly is going wrong? Can you add a screenshot of how the issue looks like? For instructions how to take a screen shot, please visit: www.take-a-screenshot.org
    in cant play Comment by Jelly_Jenny July 2019
  • @bearwithme Sugar Stars are a new mastery tier coming up after your regular 3 stars. It's a sign of your amazing sugar crushing skills! 
    in Sugar Stars?? Comment by Jelly_Jenny July 2019
  • @lolipop The opt out might not yet be available for all players. But if you have made sure that you have the latest game app version, you have done your part. Hopefully you'll get the option on the next update. Also if you have players that are not active on this round, you will be appointed to active ones on the next…
    in Fantastic five Comment by Jelly_Jenny July 2019
  • Sorry to get back to you so late guys! @TorVm I can confirm that your fairy dash is working- you just need to wait for your other friends to finish the episode. It is possible for you to reach the end of the episode but if there are other players still working on the episode, you will remain on the previous fairy dash…
    in Fairy Dash reward glitched out Comment by Jelly_Jenny July 2019
  • Hi @MNeal3 :waving: This issue with reduced rewards for badges turned out to be a bit more complex thank expected - the game team hasn't been able to resolve it just quite yet. I understand that it's a frustrating issue to have but perhaps you would like to try out a workaround: You shouldn't have issues with these rewards…
    in Issue with badge rewards Comment by Jelly_Jenny July 2019
  • Hi @alireza1367 :waving: These steps should solve your issue :) Have a Sweet day! 
    in Can I do friends without Facebook? Comment by Jelly_Jenny July 2019
  • Hi @Testheimer :waving: About hats: the tutorial shouldn't be showing up every time so I would recommend trying out these steps to fix the issue. I hope that's sorted out for you soon! About the leaderboard not showing up after you complete a level: This is something the game studio is testing on, it is not a bug. It's not…
    in Bug or feature? Comment by Jelly_Jenny July 2019
  • Hi @forevercinamon :waving: The same game progress is saved across devices if you play connected to the same Facebook account. Lives and boosters are saved locally in your device though so you can use them offline too. This means that they won't sync across devices. Now regarding your issue with receiving lives: As there…
    in Bubble witch 3 lives from friends Comment by Jelly_Jenny July 2019
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