Jelly_Jenny

Community Manager

Comments

  • I believe @mercerik had this issue too - I recommend check out this post of hers. I hope you're reunited with your friends soon!
    in odd names on my Friends list Comment by Jelly_Jenny June 2019
  • Hi @MoMajik :waving: If you're having issues with downloading the game app, check if clearing the Google Play Store's cache helps: - Go to apps and find the app called 'Settings' - Locate the menu called 'Apps' - Scroll down until you find the 'Google Play Store' - From here click on 'Clear data' then clear cache. - Please…
    in Device not compatible Comment by Jelly_Jenny June 2019
  • Hi @Evan_Lei :waving: King.com platform is running on the old Flash platform which is why our newest games are not available at king.com, Diamond Diaries Saga included. Hopefully it will be there too! In the meantime you can play the game on Android, Apple and Facebook. 
    in This game used to be in King.com Comment by Jelly_Jenny June 2019
  • @"Crazy Cat Lad" no it was level 13 :lol: Good luck @RegalRenz haha! 
    in What level are you on? Let us know and win Gold Bars! (finished) Comment by Jelly_Jenny June 2019
  • You cannot link one Kingdom account to multiple Facebook accounts and vice versa. Each link is permanent. So what you can do, is to keep on playing on the existing Kingdom account without a Facebook connection, or if you want to have your game reinstated in the new Facebook, get in touch with our Player Relations here to…
    in How can I transfer my king progress to Facebook? Comment by Jelly_Jenny June 2019
  • Hi @John_Sanders! Your points should be registering now but to double check, I have sent you a private message about it. Please find the inbox from the top right corner. :+1:
    in Fantastic five Comment by Jelly_Jenny June 2019
  • Hi @mkudera :waving: Remember you have more or less 24 hours to collect the rewards before the next race starts. But don't worry, I have sent a compensation your way from this one :+1:
    in Championship Race ticket Comment by Jelly_Jenny June 2019
  • Thanks @Lim! Moving to Candy Crush Saga space! Have a great day :) 
    in how do I break the bubbles Comment by Jelly_Jenny June 2019
  • Hi @obscurejc :waving: It sounds like you're having an issue with the account itself. I would recommend contacting the Player Relations Team here. To make sure your account issue ticket goes through, be sure to select "Problems with game" as your topic and "Game didn't save" as your subtopic.
    in Unable to login Comment by Jelly_Jenny June 2019
  • Hi @Linda_Miller :waving: Check out the post in this thread that I have moved your question to. It will explain all scenarios why you would lose your progress and what to do to get back on track. :+1:
    in Lost levels Comment by Jelly_Jenny June 2019
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