Comments
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@malyssab Sounds like you've done everything you can from your side. If you're still getting the error, rest assured the game studio has been notified about this. As it's the holiday season you might come across this issue for some time. I have added the missed out Gold Bars to your game though so you haven't lost…
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@chrissiebeans I've added some Gold Bars to your game too! Like I've mentioned here throughout the thread, if you are playing the game also on mobile or on Windows 10 app, you shouldn't be having issues there. The holiday season slows down the investigation so you might have the issue in Facebook for some time. Apologies…
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@Noa66 Thanks! We want to offer players with workarounds while the game team is investigating which is why we are suggesting playing on different platforms in the meantime. Other platforms such as Windows 10. I have added some Gold Bars to make up for your trouble. Please note that you will likely to have this issue over…
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Sorry Joanz we do not usually compensate for free items but we have been giving players some compensation to make up for the inconvenience caused. But to be clear you will most likely have this issue throughout the holidays. This seems to be an exclusively an issue in Facebook so if you have a Windows 10 machine you can…
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Ay ay - working on it! Many thanks for your patience. In the meantime we do recommend trying to play next time on an incognito / private window to see if you're able to collect the boosters then. You can open a private / incognito window by right clicking on the browser icon. Or better yet, if you have a Windows 10…
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This particular thread is for an issue with receiving boosters in Facebook (PC). If you do not see rewards in your game while you're on your mobile game, a quick reconnecting to Facebook / Kingdom and restarting the game should help. Also make sure that you update your game app whenever possible so you'll receive all…
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Thanks for these details! Although there are no known issues with receiving lives.. Were you aware that you can only see the lives you have received once you have less than 5 lives. You you can have dry spells with the Facebook requests and then they start coming through again. As lives are basically Facebook…
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Hey Noa66 - we will be delighted to help you out but please contact us in English so everyone can understand. Google Translate is your friend :) Hope to hear from you soon ;) Jelly Jenny
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@harrydhx @legolady941 @silvermoonrose @sonic270 @glr4006 Hi guys! I have now added you some Gold Bars to make up for some of the missed out items. Like mentioned we have notified the game studio but as it's the holiday season, unfortunately it's expected that you will face this issue for some time. But in the meantime we…
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Hi @Billy123 Yes, like @Pummy_Raj mentioned a screenshot is always super helpful for us to understand the issue better. And if we need to notify the game studio about it, we would need as much information as possible. In the meantime I have added the 10 Gold Bars to your game in case you missed out on those. Have a great…
