Jelly_Jenny

Community Manager

Hi Terri! A few things in case the issues may come from that: You will collect Diamonds only from new levels. The counter will disappear if you have collected all available Diamonds already. If you've run out of Jewelries and Diamonds, you've collected all available ones but rest assured our Developers are working on new…

Hi Ishla! King Care is a community site where players can communicate with each other. For actual customer service you can contact our Player Support Team here: http://help.king.com/contact If you haven't had the chance to check out the thread I mentioned regarding the Diamond counter investigation that might come in handy…

Hi Laura! Could you double check that you have the latest game app version? If you have an update to do, try the level after updating and hopefully you can pass the level then :) You can check this video out on how to update your game: http://to.king.com/4zGs By the way - have you seen our new competition here at King…

About Diamond counter: if you do not have the counter at all, it might mean that you have already completed all the available Necklaces. Our developers are busy creating new ones that will arrive soon with the next updates. You will then be able to continue collecting diamonds to create new jewels! So be sure to keep your…

Hi James! The smallest link is 3 of the same color so can it be that you're missing out one? I wasn't able to reproduce issues with the reshuffling but did think couple of times that there wasn't any available links although there was in the end. Be sure to keep your game app also up to date in case there's some…

Hi Ishla! Here's a great chance to show off your linking skills and win some Gold Bars: http://to.king.com/QJ9P Good luck! - Jelly Jenny

Hi Lucas! Crafting those Diamonds can take time but you won't be disappointed, that's for sure :) Although we do not have set dates for the releases we can assure you that they'll come out as soon as possible. While I have your attention, did you see our new shiny contest? I think you're gonna like it:…

Hi Yanna, Oh wow you're way up in the game! It will get tricky at these levels so hopefully some of your fellow Diamond Hunters can help you out! In the meantime you might want to take part in our epic links competition! You'll find it here:http://to.king.com/QJ9P About the Diamond counter: if you do not have the counter…

Hi Kay! Upon checking your player account it seems that you've received Bubblegum Hill rewards now. Like Chicken Slayer mentioned we're looking into an issue with the challenge so hopefully the next time around you'll receive all goodies :) If you have lost any purchases because of this, check out our purchases…

Hi! I have looked into your account, Linzy, and sent you a message here in King Care. You'll find the inbox from the top right corner. Cheers! Jenny