Jelly_Jenny

Community Manager

No need to continue here when you've received a reply to your message from the Customer Care Team. Jenny 

If the link doesn't open, try this: https://goo.gl/Xp6UQn You can say exactly what you said here, the Customer Care Team may be able to take a closer look. Thanks! Jenny Thanks! Jenny

Could you raise with with us here so our Customer Care Team can take a closer look: http://help.king.com/contact Be sure to use the same email address connected to your Facebook account so that your account will be recognized without issues. Thanks again :) Jenny 

Hi Pranaya, Unfortunately just like you cannot move or merge other details from one Facebook account to another, it's not possible to move or merge games from one Facebook account to another. If you do not have access to your father's account anymore, please let us know and we'll see how we can help you out. Cheers! Jenny

Hi Jules! If you hadn't saved the game through either Facebook or Kingdom, your game hasn't been saved through our servers but only locally in your phone. We cannot retrieve games that haven't been saved, but we can offer to help you out if you connect the game now to either of those options. I've now sent you a message…

Hi Karena! Congratulations on hitting the Jackpot! I checked your player account now and it seems your rewards are now there. If you can't see them, having a strong internet connection and by reconnecting the game to your Kingdom / Facebook account should help. Have a Sweet day! Jenny 

Hi debsmitt! Ah sorry to hear about your lives :( Unfortunately if the lives are gone from your inbox, we have no way of bringing them back. Lives are Facebook notifications and as we cannot bring them back, we recommend using them as you go, so you get the most use out of it. Hopefully saving lives permanently would be…

Thanks Laura! @Brodie: Sorry to hear the game didn't register your progress! Unfortunately we cannot move you over but if you used any purchased items to beat the level, check out our purchases page to get in touch with the Customer Care: https://goo.gl/MR7Eq9 I hope you're back on track soon! Jenny 

Thanks Chicken Slayer! @Injitab @Yvonne: I have messaged you both here in King Care. You'll find your inbox from the upper right corner. Cheers! Jenny 

Hi Joanna! And thanks Laura for your help! You're able to scroll over to the correct level and play on then? That would suggest that your game is saved but your avatar is stuck. What if you replay the level your avatar is stuck on and see what happens? Let me know how it goes :) Jenny