Jelly_Jenny

Community Manager

Comments

  • Hi kaykaysc! Not to worry I can confirm your game is saved beyond level 860. If your levels above 860 appear as completed (have stars on them) but your avatar picture is on the level 860, replay level 860 and hopefully your progress is updated. If the issue persists, could you let the Customer Care team know as you seem to…
    in Why does BWS3 go backwards? Comment by Jelly_Jenny April 2018
  • Hi Dhruv! Check out our purchase issues page for this: https://goo.gl/MR7Eq9 Jenny 
    in Payment issue. Comment by Jelly_Jenny April 2018
  • Hi Mari! If you're not able to x out the game once you've reached the end of the level, try turning the device to landscape mode, then turn it back to portrait mode and the x out should work. Our game team is working on a fix but this should work in the meantime. Jenny 
    in Soda crush freezes Comment by Jelly_Jenny April 2018
  • Unfortunately we cannot guarantee that all players receive all extra challenges and features. Please check out our blog post about the subject here: https://care.king.com/en/blog/article/when-can-i-get-my-events And don't worry, there are plenty of Sodalicious things ahead :) Jenny 
    in Bubble gum hill not showing up anymore. Comment by Jelly_Jenny April 2018
  • Hi Gina! Have you tried different WiFi connections to connect to Facebook? And your 3G/4G connection? If the issue persists, give these steps a try: https://goo.gl/5htdnV I hope this helps! Jenny 
    in Candy crush soda! Comment by Jelly_Jenny April 2018
  • Hi Anu! You have reset the Kingdom password and you cannot reconnect to Kingdom with the new password on other devices? Have you tried to log out from Kingdom using another WiFi connection? Or using your cellular data? If the issue persists, you might need to reinstall the game app if you have already made sure you have…
    in No internet connection while trying the logout from one of the device Comment by Jelly_Jenny April 2018
  • Hi Rosie! If you're having technical or connection issues on your game, I recommend to hold off further purchasing if you're using free Gold Bars and wouldn't want to lose them. If you have lost any purchases, please check out our purchase issues page in order to sort out the issue: https://goo.gl/MR7Eq9 I hope this helps!…
    in Bubblegum Hill Comment by Jelly_Jenny April 2018
  • Hi Paul! If you haven't saved the game through your Facebook or Kingdom account, the game is not saved in our servers but locally in your phone. Naturally then the game then cannot sync over to other devices. If you have the game on your previous phone still, go back and connect the game to either Facebook or Kingdom.…
    in Lost progress. Comment by Jelly_Jenny April 2018
  • Hi Carmella! The paint can is there to indicate that you've played all released levels. But keep an eye on upcoming game app updates in order to play on! Have a Sodalicious day! Jenny 
    in Finished level 2215 ... BUT ... I AM NOW STUCK BY A PAINT CAN press the. “GO Comment by Jelly_Jenny April 2018
  • Hi John! Please go through these steps if you're having slowness issues in your game: https://goo.gl/CzvzrJ Also clearing the cache on your Google Play Store may help in case you haven't done that: 1) Go to apps and find the app called 'Settings' 2) Locate the menu called 'Apps' 3) Scroll down till you find the 'Google…
    in Candy crush soda level 1538 is stupid slow. Comment by Jelly_Jenny April 2018
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