Kevin_

Game Expert

Comments

  • Hi @tjsgolf1 and welcome to the Community! I am sorry to hear that your fish rewards is not working correctly. Could you please follow these steps to make sure that nothing is wrong in your game: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory:…
    in When “fish” is the daily reward, I do not get double fish. Comment by Kevin_ May 16
  • Hi @hubbjay, I am sorry to hear that you have been charged twice after the first purchase failed. Please check out this article we prepared for you I think I have been charged twice about these situation to help provide you with more information. Hope this helps, have a sweet day!
    in I have been charged twice Comment by Kevin_ May 16
  • Hi @Jumpery, I am sorry to hear that you are having this freezing issue precisely with the Bonus round rewards. Could you please confirm your device's OS and game app current version?
    in Game freezes after 2 free lives Comment by Kevin_ May 16
  • Hi @Roseforyou and welcome to the Community! I am sorry to hear that your game crashed when trying to make a purchase. To help with this I have sent 10 Gold Bars to your account. I’d also like to give you a small suggestion to avoid this type of technical issue from happening again. We strongly recommend having a stable…
    in If the game crashed when I make a purchase and lose all my progress do you send gifts because I'm ma Comment by Kevin_ May 16
  • Hi @ashokr and welcome to the Community! I am sorry to hear that you are having trouble with getting your progress back. I can see that you have opened a support ticket about this. After following our recommendations there is you continue to have issues can you please reply back so that we can best follow up? Thanks!
    in My level is lost please help Comment by Kevin_ May 16
  • Hi @suvime86 and welcome to the Community! Do you mean that you have made a purchase and have not received it? If so we will be happy to try to help but could you please Contact Support directly so that we can best further guide you. Have a sweet day!
    in Money debited Comment by Kevin_ May 16
  • Hi @Shaggy21, I understand that your are trying to update the email address from your account in order to switch of device. Please check this article that we have prepared for you in order to help complete this change: How do I change my King account password or email address?
    in Cambiar el email de un celu a otro Comment by Kevin_ May 15
  • Hi @Jessypame1309 welcome to the Community! I am sorry to hear that you are having trouble with level 6567. I have found this video from our amazing Lynette here from the Community that might help you with this difficult level: https://www.youtube.com/watch?v=sAJFqSVY4tY&list=PLt5tTqY-UgVRX8_qahvwCVqKkwzaXSlqd&index=15…
    in Alguien que me pueda ayudar con este nivel Comment by Kevin_ May 15
  • Hi @wilson52, I am sorry to hear that you are having trouble with level 8392. I've taken a look at your account, and it seems that you have since passed that level as you are now at 8395. I am sure it was not easy to overcome so congratulations! 
    in Pet rescue game 8392 Comment by Kevin_ May 15
  • Hi @Dorothy_Stafford and welcome to the Community! I am sorry to hear that you are having trouble with level 4947. However I've taken a look at your account, and it seems that you have since passed that level. I am sure it was not easy to overcome so congratulations! 
    in Can you change this game Comment by Kevin_ May 15
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