Kevin_

Game Expert

Have you tried resetting your password? If you played saved undere a King account, you could reset directly from this link: If instead you played saved under Facebook you will need to follow the reset password option directly from Facebook.

Hi @eppy, I am sorry to hear about the trouble with the All-Star challenge after you were able to see the countdown. If I understood correctly, you were never able to start your participation right(collecting candies and these getting added to the score) and also you do not see the event listed in the "Events" tab? We can…

Hi @spook1952 , I am sorry to hear that you are having trouble with level 3319. I can understand it may seem difficult so my best advice is to make sure to clear the longest combinations as possible and focus on reaching the boosters that have been placed in this level as they will come in handy to beat it with the given…

Hi @EShirley, I am sorry to hear that you have been getting this in an unknown language. To confirm this seems to be Finnish. However please note that this is not a survery but instead it takes you to King's Privacy Policy website, which you can check on your own by accessing this link in English:

Hi @Mformarrow, I am sorry to hear that you are unable to move past 10th day. It looks you might be referring to you daily login, could you please let me know what occurs after reaching the 10th day?

Hi @Nick-3 , I am sorry to hear that your stripped candies are not added to your score. Please keep in mind that you must win the level in order for them to be counted. In case the issue persits e usually recommend these steps to make sure that nothing is wrong or broken in your game: -Restart: Force close apps and restart…

Hi @iser8341 and welcome to the community! I am sorry to hear that you have lost your boosters after changing of device. Please note this is because the items are backed directly to your device storage. Could you please Contact Support directly so that we can try to help. Have a sweet day!

Hi @2cam and @maw55, I am sorry you are still having issues with the McDonalds Ad. Could you please Contact Support directly so that we can best follow up on these reports which are affecting your game.

Hi @Anni3Danny and welcome to the Community. I am sorry to hear that you are having trouble login. Would you be so kind as to let us know what is preventing you from doing so? What error message are you getting. It would be of great help if you can share a screenshot of what you see and even your game User ID.

Hi @raed_5455 and welcome to the Community! I am sorry to hear that your progress played while offline does not synch when connecting online. Could you please try these steps in the Connection issues hub depending your device in order to try to correct and prevent it from happening again. Have a sweet day!