Kevin_

Game Expert

Hi @pacha63 , I am sorry to hear your game is offline. Could you please try to follow the steps from our Help Center in the article crashing/freezing depending on your device? Let us know if you have any trouble!

Hi @Vinh_Ly_Thi_Hong I am sorry to hear that you are having trouble with the synchronization of your progress across devices. Would you be so kind as to confirm this is happening in your Bubble Witch 3 Saga game? If so, I would like to recommend some steps to be followed on all your devices try to improve this situation…

Hi @snave I am sorry to hear that your progress is not synching across your devices. I appreciate the report but I want to assure that you are not alone on this as our team is already working on fix, so we want to thank you in advance for your patience. You can learn more about on this thread Game not saving…

Hi @maryeva I am sorry ot hear that you are having troubles with the dragon getting stuck. Could you please try to follow the steps listed in our Helpcenter, please follow the ones listed in the freeze/crash section according your device as these can help with the situtation. If you are still having any trouble, could you…

Hi @puffsweet2 I understand you would like to change your Avatar/profile picture. Please note that if your connected through your King account, at the moment, King accounts do not allow for players to change their avatars anymore. For now, if you wish to change your avatar in the meanwhile, please log in through Facebook.…

Thanks @PummyRaj Hi @DavidinoX86 , it looks you are currently connected using your King accoun which is why you are not seeing your correct progress. Can you please log out and restart your game and log in but this time make sure to connect using your Facebook account as this is the one that has your current progress.

Hi everyone, thank you for your patience. The companions should now be available once more for everyone. If you can not see them, please make sure to have your app updated and restart your game. Thanks👻.

Hi @Don2021 I am sorry to hear that you are having trouble with exiting the Ads in the game which is causing you to have to close the game losing the opportunity to keep on playing. Would you be so kind as to confirm that this happens only with this Google reward Ad? Or have you perhaps encounter the same problem with any…

Hi @mattdan24 I understand that you are needing some help with level 8257, I can relate that this level can be troublesome but allow me to share my best advice for this level. I suggest that you focus on clearing blocks on the most part from the bottom of the board as this will automatically allow you to target the metal…

Hi @vthake I am sorry that you are unable to ask and help fellow players in your game. Currently the feature that allows players to ask for help and help fellow players in passing levels is currently unavailable. However we appreciate how important this is and we hope that it is available again in the future. Thanks!