Kevin_

Game Expert

https://community.king.com/en/candy-crush-saga/discussion/488744/candy-royale Hi @cleigh1981 I am sorry to hear that your game froze mid game affecting your Candy Royale progress. While I completely understand how this affected your game, I am afraid it is not possible to restore your progress in the challenge. However I…

https://community.king.com/en/candy-crush-saga/discussion/comment/3276741#Comment_3276741 Hi, did you also remove the game from facebook as suggested? If done, next could you please try reinstalling your game app instead and check if this helps. If the issue persists, please Contact Support so we can best further help.

https://community.king.com/en/farm-heroes-super-saga/discussion/comment/3276773#Comment_3276773 Hi, I completely understand your concern with losing your progress, but just make sure that your account is backed up with your King account before reinstalling and once back you should be able to still see your progress. In…

https://community.king.com/en/farm-heroes-super-saga/discussion/488462/udpdate1-112-0-0 Hi, I am sorry to hear that you are having trouble with your app not loading after last update. Could you please try to update your IOS version first and try to access the game. Additionally please try deleting and reinstalling the game…

https://community.king.com/en/pet-rescue-saga/discussion/488601/pet-rescue-saga-does-not-sync-with-my-phone Hi, I am sorry to hear that you are having trouble with the synchronization across your devices. We will be happy to get you going but could you please Contact Support directly so that we can best guide you. 

https://community.king.com/en/candy-crush-saga/discussion/488637/will-not-connect-with-facebook-keeps-looping Hi, I am sorry to hear that you are having trouble when trying to log back in with your Facebook account. Could you please try removing your Candy Crush game from Facebook which you can learn how to do so by…

https://community.king.com/en/pet-rescue-saga/discussion/comment/3273163#Comment_3273163 Can you please try to update your current browser? If the issue persists, would you be so kind as to share a screenshot showing this update message you keep getting?

Hi @Cathy_Cacciola, I am sorry to hear you are having trouble with updating your game app, in this case I would suggest that you try reinstalling the game app instead to try to resolve this setback.

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3271957#Comment_3271957 Hi, I understand that you are also facing issues at the top levels, so please contact support through the link previously advised so we can best further support.

https://community.king.com/en/pet-rescue-saga/discussion/487784/el-jugo-no-se-actualiza Hi, I am sorry to hear that you are having trouble with updating your game. Would you be so kind as to confirm if you are playing through Facebook or use the Windows app version? Also can you please confirm the make and model of your…