QueenB

Community Manager

Comments

  • Hi @1408835601 👋 and thanks for reporting this. Just to double check, when you run out of moves: Do you not see the option to use Gold Bars for extra moves at all? Or does the button appear but not respond when you tap it? Could you please share a screenshot of the screen you see right after the moves run out? That will…
    in End game directly once moves running out Comment by QueenB 10:54AM
  • Hi @dan1966 👋 That definitely doesn’t sound right. Just to understand properly: When you finish a level and run out of moves, is the “Buy extra moves” button not appearing at all, or does something happen when you tap it? Could you please share a screenshot of the screen you see right after failing the level? That will…
    in Gold bars Comment by QueenB 10:50AM
  • Hi @itsgonewrong 👋 Just so we understand correctly: Did the option to buy extra moves not appear at all, or Did it appear but something happened when you tapped it (for example the game froze or crashed)? If you’re still on Level 6301, could you please share a screenshot of what you’re seeing at the end-of-level screen?…
    in Level 6301 Comment by QueenB 10:46AM
  • Hi @jun2x and welcome to the Community 😊 I just want to make sure I understand you correctly, are you talking about: something happening after level 60? Or is this about something outside the game? Could you please share a screenshot and explain a bit more what you mean? That will help us understand and guide you better.…
    in Hair Comment by QueenB 8:36AM
  • Hi @MeEsther, At the moment Candy Crush Saga doesn’t show your stored score on each level anymore, and there isn’t a single in‑game list of scores across levels. Is this something that interest you on having and why? This way, I can share the feedback ☺️
    in Scores Comment by QueenB 8:19AM
  • Hi @CherylTeoh and sorry about this 😞 If you’ve already tried multiple browsers + Incognito and it keeps coming back (while other accounts on the same PC are fine), it may be account-specific on the Facebook version. Best workaround: install the game from Windows app (Microsoft Store) and sign in with your Facebook to sync…
    in Unable to play for over 10 days, tried different browsers Comment by QueenB 8:18AM
  • Hi everyone and thanks for all the reports, and sorry you’re dealing with the freezing/crashing. I’ve read through everything here, and thank you @Alienscar for pulling the related posts together, super helpful. I’m looking into this and will share the feedback with Player Support and if this needs to be investigated by…
    in Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)! Comment by QueenB February 23
  • Hey @christinewupp, thanks for taking the time to put this together. The way you’ve laid it out (especially comparing accounts + adding the screenshots) makes it really easy to follow. I’ve read through the full post and I’m going to flag it to the studio so they can take a look from their side. If you notice anything else…
    in Unable to obtain any boosters: Feedback Comment by QueenB February 23
  • Hi @cemtrgcrls Can you tell us what happened?
    in 🔔 Facebook Progress Showing as Level 1 - Under Investigation! Comment by QueenB February 23
  • Hi @Angela3367 and welcome to the Community 😊 Candy Crush Saga is a free-to-play match-3 game, but it does not pay real money for winning levels. If you win levels or events, you can earn in-game rewards like: Gold Bars Boosters Lives Event prizes If you’ve seen something online about getting paid to play, please be…
    in How do i get paid Comment by QueenB February 23
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