QueenB

Community Manager

Hi @DMAN22 👋 I hear you… after that long, I completely get why this is frustrating. Just to check one thing, have you already tried reinstalling the game app? If not, it’s worth giving it a go: Your progress and Gold Bars are safe as long as your game is connected to your account (Facebook, King account, etc.) You might…

Hi @1059447706 👋 Welcome to the community! Thanks for reporting this, it definitely doesn’t sound right if the screen gets stuck and you can’t move forward or close it. To help us investigate this properly with the studio, we’ll need a bit more information from you: Your iPhone model (for example: iPhone 11, iPhone 13,…

Hi @candycrushuser101 👋 I get how frustrating it can feel when a level blocks your progress like that. To help you properly, could you share a screenshot of your level? Not everyone in the community is at the same level, so seeing your game board makes it much easier for others to give accurate tips based on what you’re…

Hi @hugyourdog 👋 Thanks for flagging this, I can see why that feels off, especially when you’re choosing the fish booster and not getting the expected behavior. Could you share your Game ID with me so we can take a closer look and pass this over to the studio? Here’s how to find it Once you send it over, I’ll make sure the…

Hi @Saurav76 👋 Thanks a lot for taking the time to report this and for sharing all those details, that really helps. You’re right, this does look a bit off. I’ve seen similar cases before, but they usually happen much later in the game, so seeing it here is definitely unexpected. Could you do me a quick favor and share…

Hi @njora Thanks for reaching out and sorry for the trouble with your King account. When you sign in, we ask you to confirm your email so we can keep your account safe, but if the confirmation email isn’t arriving, please try the following: Check that the email address on your account is spelled correctly. Look in your…

Thanks for the tag @Alienscar 🙏 Hi @cicci_82_ Thanks a lot for sharing all the details and your ticket ID and I’m really sorry for the wait, I know this situation is frustrating. I’ve checked in with the Player Support team about your case. Just to be transparent with you, Gold Bars that haven’t been purchased with real…

Nice catch @Alienscar this is also being tested… added to the list 😉

Hey everyone, and thanks for the tags 🙏 I’m currently gathering all your reports so I can create one clear thread dedicated to this issue. That way it’s easier for everyone to follow updates and share their experience in one place. I’ll group your posts there shortly and keep it updated as soon as I have more information…

Hi @Courtney1990 🙂 What you’re seeing is likely part of a change where some players are taken straight to the Saga map when opening the game, instead of the usual main menu. This can make things feel a bit different compared to before. That said, I’d really like to understand your experience a bit better 👇 What do you…