QueenB

Community Manager

Comments

  • Hi there and welcome back to Candy Crush Saga 😊 A couple of quick things to check: Make sure you’re logged into the same Facebook account you originally used (sometimes players have more than one without realizing). Log out of the game completely, restart your device, then log back in again. Double-check that Facebook is…
    in Progress Lost Comment by QueenB 4:59PM
  • Hi there and welcome to the Community 😊 To help narrow this down, could you let us know: What device you’re playing on (Android, iPhone, tablet, etc.) If you’re seeing any error message when it crashes Whether it happens at a specific moment (for example, when opening the game, after a level, during ads, etc.) In the…
    in Bug Comment by QueenB 4:56PM
  • Hi @dia_candy I’ve split your comment into a new discussion because the old thread was archived and the steps there are no longer available. To your question: changing the email on your King account won’t affect your game progress, boosters, or Gold Bars. Those are tied to your game account, not the email itself. After…
    in By changing the email address is there a risk of losing boosters and GB Comment by QueenB 12:21PM
  • Hi @adiellenoa and welcome to the Community 💛 Sorry to hear this is happening to your game, let’s try to narrow this down a bit: What device are you playing on? (iPhone, iPad, Android model, etc.) Is it happening on a specific level, or different levels? Does the game fully close, or just freeze? In the meantime, please…
    in Game crash Comment by QueenB 11:26AM
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If…
    in Am castigat 46 ljngouri cu crandy royale si nu mi ia dat, nu e prima data care mi se inrampka acest Comment by QueenB 10:59AM
  • Hi @7492048141 and welcome to the Community 😊 It’s free to download and play, and you can complete levels without spending money. However, there are optional in-app purchases, such as: Gold Bars Extra moves Boosters Event passes There are also optional ads in some parts of the game. So nothing is mandatory to pay, but…
    in Monetisation Comment by QueenB 10:58AM
  • Hi @katie80uk , welcome to the Community 😊 I completely understand how frustrating that must be, especially after trying all the usual steps already. This issue has already been flagged and is currently under investigation. At the moment we don’t have a confirmed fix or timeline to share, but the team is aware and looking…
    in Still cant make purchases? Comment by QueenB 10:56AM
  • @Carol-38 … The street survey arc has taken an unexpected turn and I am crying 😂 I love that the “real players” basically told them to go back to the Community as they should 👏 And the part where they’re already planning what to tell Queenie… the confidence 😅 Also… the subtle blockers overload mention did not go unnoticed…
    in Crush Play & Show Video - My Thoughts - 🤭 Chapter Seven added Comment by QueenB February 27
  • @kiara_wael @MountainMom @PummyRaj @bearwithme
    in Oohh it's that time again... 👀 All Stars is back March 5th. Are you ready? ⭐️🍬🏆 Comment by QueenB February 27
  • Fantastic 😎 thank you so much for getting back to me so fast @Clementinewew 🤗
    in No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!) Comment by QueenB February 26
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