QueenB

Community Manager

https://community.king.com/en/candy-crush-saga/discussion/579596/why Hi there, I’m really sorry to hear that the game hasn’t been running well for you, freezing issues can be incredibly frustrating, especially if they’re happening often. I’d like to understand a bit more so we can see what might be causing this. When the…

This is a great find @MannyFae thank you for sharing the tutorial screen 🙌 @christinewupp This is where the confusion might come from. The tutorial says “match next to frozen sprinks,” but it doesn’t clearly explain that the ice only reacts to direct hits. In practice, that means: Simple colour matches next to the ice…

Hi there 👋 Thanks for reaching out. To make sure everyone here can understand and help, we usually ask that posts in this community are written in English. If you don’t mind, could you please repost your message in English? From what I understand so far, it looks like your game progress dropped from over level 12,000 to…

Hi there 👋 Sorry about that! Let’s see if we can narrow it down a bit. When you say the game wasn’t working, what was happening exactly? For example: Was the game not opening at all? Did it get stuck on a loading screen? Or did it crash or freeze while playing? It would also help to know what device you’re playing on…

Good question @christinewupp and thanks for sharing your thoughts in detail When the game says “the whole event”, it means the Winter Cup overall, not just one round. The Multiplier Tokens you get can be used across different stages, including later rounds, but it’s the same set of tokens for the full event. Once they’re…

Nice tracking @Alienscar 😄 It’s always interesting to see how different rewards show up over time, and it sounds like you’ve had a pretty decent run overall. Thanks for sharing the details!

Hey @EugeniaHonora that definitely sounds like a long anniversary 😅 If you’re up for it, feel free to share a screenshot of Level 18707. Some of our community members are pretty great at spotting patterns or suggesting different approaches once they can see the board, even on the tougher levels. No guarantees of miracles,…

That’s exactly what I’m here for, so no worries at all 🙂 I get the frustration, and you’re always welcome to share it here.

Hi @geet9, thanks for posting. To help us understand what’s happening, could you share a bit more detail? • What device are you playing on? • Does the game crash during a level or at another moment? • Does it seem to happen while using special candies or boosters, or just in general? • When did this start happening for…

I know this is something you’ve raised before, and I haven’t forgotten about it. Right now there isn’t anything new I can share regarding event availability, but your feedback is noted and on our radar 🧐