QueenB

Community Manager

Oh no, sorry to hear you are being blocked from the Adventure 😦 You are not the only one who has experienced this so we have flagged this to the team who are currently investigating it. The feature is still new and being tested it might disappear soon so that we can keep working on it and in the meantime, you can keep…

Thank you for reaching out and sharing your concerns 🙏 Yes, we do monitor these threads actively however, given the volume of conversations happening simultaneously, our team might not catch every single instance as quickly as we would like to. That's where your reports are incredibly valuable to us. We try our best to…

Hi Vance, You're very welcome 🥳 It's all sunshine and rainbows in the Kingdom when our players can enjoy their game without a hitch! Keep on crushing it 🍬✨

Hi there and welcome to the Community 😃 Are you referring to changing your avatar? If so, the game already allows you to upload your own images/pictures as an avatar. Once in your game, go to settings or select My Account and you should be able to edit your profile picture. Hope this helps 😀

Hi everyone and hope you all had a great weekend 😃 Are you still having issues playing? If yes, please let me know the game app version installed via Microsoft Store and for Facebook, please try a different browser. I'm checking with the studio if they have noticed something off but all is looking good as it should 🤔

Hi there 🙂 While you are checking the app version, you can also try clearing the game app cache. This is how you do it: Open the Settings app on your Android device. Scroll down and tap on Apps or Application Manager (the name varies depending on your device). Find and tap on Candy Crush Saga in the list of installed apps.…

Hi everyone and Happy Friday 🤗 I never meant to spark any conflict 😔 my goal was to celebrate and reward the incredible support you all give to the community and the passion you share for our games. 🍬 We're all human, and misunderstandings can happen, but let’s keep our community positive and supportive, as it’s meant to…

I’d like to kindly remind us all to stay on the sweet path of our discussion about helping newbies. Our community thrives when we stick to the topic and respect each other, as well as our house rules. 🌟 I never meant to spark any conflict 😔 my goal was to celebrate and reward the incredible support you all give to the…

Your thoughtfulness in recognizing the situation and offering an apology is truly appreciated 🤗 We all have moments where we react in the heat of the moment, especially when we're passionate about our community. It's a sign of your commitment that you're stepping up to help redirect the conversation back to the positive…

Hi and apologies for the delay in my response! Yes, this only applies for the Candy Crush Saga community 😀