Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Is there any other way to login to my account if the button won't open so I can put my info in? It won't work on the opening screen or in the game.
The clear cache didn't work so I did the clear data. It works now but I lost all the boosters ect. Thanks for your help in resolving this very annoying problem.
1.273.0.2 this is the app version from playstore
Hi there 🙂
While you are checking the app version, you can also try clearing the game app cache. This is how you do it:
After clearing the cache, reopen Candy Crush Saga to see if the problem is resolved. If you continue to experience issues, try the "Clear Data" option.
Hope this helps 🙏
Hi @collegeamoco 🙋♀️
To get the version number on Android devices ⬇️
The device is a Samsung Note 5 and I don't know where to find out game version. It's the latest update though. I play on several devices, all are Samsung and I've never had any problems til the last month or so. This latest issue just started this week.
Yes, but none of them will open the account where you can log in or out.
When you press "Play" and go to the map screen, do you get the settings cogwheel and have you tried using that to access "My Account'?
Hi @collegeamoco🤗
I am so sorry for my delayed response! I did not get the notification for your shout-out🤦♀️
Let me ask the Community In-charge and find out what do you need to do.
When you come back tomorrow, please post these details -- device you are using & the version of the game App you have right now.
Will get back to you tomorrow 🙋♀️
@PummyRaj What am I supposed to do? Support hasn't given me any help at all, only the same "help center" stuff that doesn't cover the issue.
Sadly, no new updates. It was all fine last Saturday when I logged out (just playing different levels until new ones came out) and when I tried to log back in, the button won't respond.
Hello dear @collegeamoco🤗
Are you seeing "connection error" message in a Red box OR are the button are just not responding?
If the buttons are unresponsive, I have experienced this once! I don't know if it was coincidental or it was a glitch... but, when I updated my game to the latest version and went back to the game, the button(s) started working again!
So, please check for any available updates in your App Store / Play Store and see how it goes.
And, yes! I agree completely👍️ Please do not reinstall your game at any cost - unless advised by one of the Kingsters.
I have restarted devices several times, open and shut app, done everything except uninstalled. I hate to try thar as I'll lose everything.
The "save my progress ' button doesn't open so I can put in my user info.
Does it still do this when you have tried closing the app fully down and reopening? Are you trying to log in via Facebook? If so did you accept the accessibility request or can you not even get that far?
