QueenB

Community Manager

https://community.king.com/en/candy-crush-saga/discussion/510243/internet-connection-error Hi @Ejamshidian , Welcome to the Community! Thanks for sharing the details. The reason you’re seeing this “internet connection error” when trying to create an account isn’t your internet, it’s because some account services are not…

Hi everyone, Thanks for reporting this. We’ve confirmed there is currently an issue with the Episode Race where it may disappear at the end or rewards may not show up right away. The studio team is already aware and is investigating the cause. In some cases, restarting the game brings the Episode Race back and triggers the…

https://community.king.com/en/candy-crush-saga/discussion/comment/3413698#Comment_3413698 Thanks so much for sharing your device details, @vickyhamraz 🙏 That really helps. I’ve forwarded this information to the studio team so they can take a closer look. We’re waiting on their reply, and I’ll update you here as soon as I…

@docket_rocket I just heard back from our Player Support team and they’re going to help reset your date of birth. Keep an eye on your messages from Support as they’ll let you know once everything’s updated so you can jump back into your game 🍬 Thanks again for your patience while we checked this out, and fingers crossed…

https://community.king.com/en/candy-crush-saga/discussion/comment/3413630#Comment_3413630 Hi @docket_rocket thanks again for your patience. I’ve shared your case with our Player Support team and asked them for advice on how we can get this sorted out for you. As soon as I hear back from them, I’ll let you know right here.…

https://community.king.com/en/candy-crush-saga/discussion/comment/3413606#Comment_3413606 Hi @Alienscar, good question! Yes, for the Color Bomb Series, only the Color Bombs you create and use while actively playing levels will count toward your progress. Bombs used in previously completed levels don’t get added, which is…

https://community.king.com/en/candy-crush-saga/discussion/510217/competicion-de-podio Hi @carlosferrer , Welcome to the Community! I’m really sorry to hear you didn’t receive your prize. I can imagine how frustrating that feels, especially after putting in the effort to finish on the podium. Prizes from competitions should…

https://community.king.com/en/candy-crush-saga/discussion/510216/i-have-lost-all-of-my-rewards Hi @alanamarie , Welcome to the Community! Sorry to hear your rewards are missing, that must be frustrating. Could you tell us a bit more about which rewards disappeared? For example: Was it boosters, gold bars, or event prizes?…

https://community.king.com/en/candy-crush-saga/discussion/510209/porfavor-ya-estaba-en-el-nivel-5-491-y-se-desinstalo-el-juego-cuando-descargue-de-nuevo-estoy-atras Hi @Lus03031992 , Welcome to the Community! I’m sorry to hear this, losing progress after reinstalling can feel really discouraging, especially when you’ve…

https://community.king.com/en/candy-crush-saga/discussion/510191/color-bomb-series Hi @Karen_Chan_Seet, Welcome to the Community! Thanks for sharing your Player ID and details. The Color Bomb Series works a little differently than it may seem: Only newly created and used Color Bombs during the race count toward your total.…