Candy Crush Saga

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What happen with gold un candycrush?

Hi candy crush team, I have problems when I won gold in the game, sometimes I lost few of them the last weekend, I lost 20 and the last year lost more gold on my account. Please can you help me to recover that lost gold? Is very difficult to obtain it and is not fear the game crush and lost the gold without reasons. Thanks.

Accepted answers

All comments

Hi MartaMG, welcome to the Community 😊

In most cases, Gold Bars don’t disappear on their own. They’re usually used for something in-game, like:

Extra moves at the end of a level
Continuing a win streak
Unlocking features or offers

Sometimes this can happen quickly without realizing it. Unfortunately, we can’t restore Gold Bars from the Community, but Player Support can review your account activity.

Please contact them directly through the game:

Open the game
Tap the Settings (cogwheel)
Go to Account & Help
Tap Help Center
Choose any topic
Scroll down and tap Contact Us

They’ll be able to check your account history properly.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hi MartaMG, welcome to the Community 😊

In most cases, Gold Bars don’t disappear on their own. They’re usually used for something in-game, like:

Extra moves at the end of a level
Continuing a win streak
Unlocking features or offers

Sometimes this can happen quickly without realizing it. Unfortunately, we can’t restore Gold Bars from the Community, but Player Support can review your account activity.

Please contact them directly through the game:

Open the game
Tap the Settings (cogwheel)
Go to Account & Help
Tap Help Center
Choose any topic
Scroll down and tap Contact Us

They’ll be able to check your account history properly.

Welcome! 👋

New here? Sign in or create an account to join the fun.

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