QueenB

Community Manager

Thanks so much for taking the time to share these details with us. I’ve now reported your feedback and screenshots to the studio team so they can continue looking into it. We’ve already flagged that the game seems to get stuck at level 19686 for some players, and it’s not syncing progress properly across devices,…

https://community.king.com/en/candy-crush-saga/discussion/504464/comment-recuperer-ma-progression-si-mon-compte-facebook-associe-a-ete-bloque Hi @holy2006 , welcome to the Community! 😊 If your Facebook account was blocked and it had your game progress saved, don’t worry, there’s still a way to get your progress back!…

https://community.king.com/en/candy-crush-saga/discussion/504460/why-this-game-is-not-giving-boosters-and-win-moves-for-smooth-flow-of-game Hi @Mamtarani 👋 Welcome to the Community! Thanks for your message! We’d love to help, but could you please give us a bit more detail? Were you expecting to receive boosters or extra…

https://community.king.com/en/candy-crush-saga/discussion/504461/how-can-i-start-playing-the-game-if-i-have-already-registered Hi @amuzudelight25 👋 Welcome to the Community! Thanks for your question. To help you out, we’ll need a bit more information. Could you tell us what exactly you’re trying to do when you say “start…

https://community.king.com/en/candy-crush-saga/discussion/504466/advertisement-is-blocked-on-my-candy-crush-saga-account Hi @0634Zaheer 👋 Welcome to the Community! Thanks for reaching out! Just so we can help you better, could you please give us a bit more detail? Are the ads not showing up at all? Or do they appear but…

Thanks so much for sharing your thoughts, everyone 🙏 You’re absolutely right @cookiemae… I should know when things like this are happening in the game. I wasn’t aware of this survey at first, which is why I asked around to understand more. I’m now following up internally so that we can support everyone better and make sure…

@kiara_wael @PummyRaj @MountainMom 🍦🍡

Hi everyone 👋 Thank you so much for the updates and for letting us know this issue is still affecting you. I’ve reported everything back to the team and passed along your comments and game IDs. The studio is continuing to investigate what’s going on here. We know it’s frustrating when things don’t work as expected, and…

https://community.king.com/en/candy-crush-saga/discussion/comment/3368987#Comment_3368987 https://community.king.com/en/candy-crush-saga/discussion/comment/3369029#Comment_3369029 https://community.king.com/en/candy-crush-saga/discussion/comment/3369054#Comment_3369054 To help us investigate this properly, could you please…

https://community.king.com/en/candy-crush-saga/discussion/comment/3369001#Comment_3369001 I thought about it too but I'm holding off a bit just to see if anyone else has experienced the same issue and it would make it easier to spot this thread in Discussion… I'll keep an eye on this and see when we can move it ☺️