QueenB

Community Manager

Hi @baharnarenj5002 I understand that dealing with restrictions and needing to use a filter breaker is very frustrating. I’m not dismissing your experience at all, and we appreciate that you choose to play our game despite the extra steps you need to take. The difficulty here is that the connection issues you’re facing are…

Hi @mariabg22 , welcome to the Community 😃 I noticed you’ve created several posts that don’t include a question or any details. If you’re trying to get help with your game, please let us know what the issue is so we can assist you. You only need to create one discussion. We’ll answer you there 😉

Hi @TheophilusGray87 The error you’re seeing is coming from Facebook itself, and we’re not able to help with issues on their platform. The best thing to do is check Facebook’s help pages or contact their support directly. If you’re having trouble with one of our games, like Candy Crush Saga, just let me know what’s…

Hi @baharnarenj5002 Thanks for reaching out and I get how frustrating it is when the game won’t connect. Unfortunately, we can’t support or troubleshoot VPN-related connections or bypassing restrictions, and we don’t have specific regional fixes we can apply. The error you’re seeing usually means the game can’t reach our…

I hear you, and thanks for sharing this @PyroFunk We know it can feel confusing when different players see different features. Some events and mechanics are tested with smaller groups first so the team can make sure everything works well before deciding if it should go wider. Your feedback is really helpful though and I’ll…

Hi @Sunshinecrusher Thanks for checking in. The Candy Unwrapped Tournament is not shown to all players. A small group is always excluded for technical reasons or testing needs, so if it does not appear for you after playing a few levels, it usually means your game is not in this group for this event. You will still have…

Thanks for sharing your screenshot @teeweiping The Candy Unwrapped Tournament is not shown to all players, so if it hasn’t appeared after playing a few levels, it usually means your game was not selected for this one. Nothing is wrong with your game. You should still receive the other winter events like Winter Cup, Pins…

Your Candy Unwrapped Tournament starts today 🎉 You can now jump in, collect Color Bombs from new levels and try to reach the Final. If you want to know how it works or share your progress, you can find the full details HERE Good luck and have fun 🤗 Can’t wait to see how you all do!

@kiara_wael @PummyRaj @MountainMom @bearwithme

@jamiSABB Thanks so much for flagging this. Candy Unwrapped is not available for everyone, so if you received the “coming soon” pop up but the feature did not start for you, it might mean you were shown the teaser by mistake 🤔 To help me check this with the studio, could you please share your Game ID here? Once I have that…