QueenB

Community Manager

Hey everyone 💙 That’s Final Knockouts Round 1 done 💪 How are you feeling? 😄 Made it to Round 2 or still catching your breath after that one?

Hi everyone, thanks for continuing to report this. A previous Booster Wheel issue was fixed, but I can see that some players are still reporting unusual timers, so I’m continuing to monitor new cases. If your Booster Wheel is still not working, please first: update the game to the latest version fully restart the game If…

Hi everyone, thanks for all the reports here. We’re currently keeping an eye on reports where the game freezes or crashes, especially near the end of a level, after using boosters, or after buying Extra Moves. If this happens to you, please first: update the game to the latest version fully close the app and reopen it If…

Hi everyone, thanks for continuing to report this. We’re still keeping an eye on reports about Episode Race not starting or the target level moving forward again after you already passed it, especially for players who are very close to the end of the map. For some players at the top of the map, this can happen when a new…

Hi @Lynsday_rebecca I’m really sorry this has added extra stress on top of the competition. You’ve clearly put a lot into this already, and making it this far is no small thing. Now that the visa part is sorted, I hope that’s one less thing on your mind and you can focus on the rounds ahead, one step at a time. I’m really…

Thanks for the tag @Alienscar and for the support! Hi @Nursyanadz 🙂 Thanks for your message and I know this situation can be a bit stressful, but there is a way forward. Since you can’t access your old email, here’s what you need to do: Create a new account using your new email address Open the game and make sure it’s…

Hi @Flora2 , thanks again for your patience 🙂 I’ve checked with the team, and they’ve now replied to your ticket with the next steps. Since you no longer have access to your old email address, the way forward is: Create a new account using your new email address Install the game on your device and connect it to this new…

Hi @Alienscar , thanks for jumping in and clarifying that 🙂 You’re absolutely right that this looks like a template message meant to help other players contact Support. In my reply, I focused on the main concern behind the message, which is about fairness and whether unusually high scores could be investigated: ​Could…

Hi @Flora2 nd thanks for explaining your situation so clearly 🙂 You’ve actually done the right thing already by contacting Player Support, especially since you no longer have access to your original email address. Only the Support team can help restore your game on your new device. I can see you’ve already reached out,…

Hi @medkour 😊 That message means the Season Pass feature is currently taking a short break in your game. The Season Pass is an event where you can progress through levels and collect rewards along the way. Right now, it’s simply not active, so you won’t be able to access it for the moment. No worries though 👍 As long as…