QueenB

Community Manager

Comments

  • Hi @angelicious74 Your multiplier tokens should normally appear just below the leaderboard, where you can choose to activate them during a round. If you’re not seeing them there anymore, the most likely reason is that they’ve already been used in earlier rounds. Once all multiplier tokens have been used, they won’t show up…
    in Multiplier is missing Comment by QueenB March 30
  • Hi @nurseannie At the moment, once a multiplier token has been activated, it can’t be restored or reversed. I know that’s not ideal, especially during a competitive event. If you feel this happened without any interaction at all, I’d recommend reaching out to Player Support so they can take a closer look at your account.…
    in Multiplier activated without consent Comment by QueenB March 30
  • Hi @Chichigreen and thanks for taking the time to share this with us 🙂 I understand why this might feel unusual or even frustrating, especially in a competitive event like All Stars where scores can change quickly. What you’re seeing can often be explained by how multiplier tokens work. When players use these, they can…
    in Help Comment by QueenB March 30
  • Hi @Lynsday_rebecca Thank you again for your patience, I’ve now confirmed this with the team. To answer your question as clearly as possible: 👉 To take part in the Live Final, players need to have valid travel documentation (including any required visa). 👉 Having a visa application “in progress” on its own does not…
    in URGENT: Finalist from Italy - Visa Priority Process Started (Action Required by April 8th) Comment by QueenB March 27
  • I'm sorry this happened @Busin 😔 Please, try restarting your device and make sure you have the latest game app version installed! If this keeps happening, where the game keeps freezing when you use a special candy, please report this issue to our Player Support team as they are actively collecting reports like yours in…
    in Please solve this problem Comment by QueenB March 27
  • Yes @Deal_One you have already earned the badge (check your badge inventory) even if you did not get to participate in the All Stars… In the community, we're all All Stars 😉
    in 🌟 Candy Crush Saga All Stars 2026 – Official Tournament Overview 🌟 Comment by QueenB March 27
  • Hi @Peterw25 Like a preview of the game board to make up your mind rather you want to watch Ads or make a purchase? Candy Crush Soda Saga has this feature ☺️
    in Rückblick auf das aktuelle Spielfeld Comment by QueenB March 26
  • Hi @aw35 😊 If you finished Top 3 in the previous stage, you should be progressing to Final Knockouts Round 1, which starts today. To help us look into this properly, could you please share: a screenshot of your All Stars widget on the Saga Map (showing the timer) and your Game ID Thanks!
    in My timer for All Stars is off Comment by QueenB March 26
  • Hi @anarchybm Thanks for jumping in @MountainMom 🙌 As mentioned, the message “Almost Ready” means there’s no issue with your game. It simply means the Candy Teams feature has appeared, but is not fully available yet on your account. To add a bit more context for everyone following along as this is indeed part of a feature…
    in Cannot join Candy team Comment by QueenB March 26
  • Hey @sammyzism 😊 Great question! Multiplier tokens are only available during the in-game tournament rounds and are not part of the Live Final event. The Live Final is a separate stage where all finalists compete on equal footing, so no multipliers are used there. Good luck if you're aiming for that spot 👀
    in Multiplier Comment by QueenB March 26
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