Comments
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Hey @CatGilhooley I've reset the progress again, so you should be able to advance to 349. @Oreomcfluffie, If you're ok with losing your previous personal scores, I can reset your game too. Let me know what level you are having issues with. We've got a few reports from players experiencing the same issue. I've escalated…
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Hey there, It sounds to me like you already completed the mission. I know it's not very clearly explained, but once you've collected all Diamonds, the mission stops until your reach another one. I'll check with the Studio to make sure everything is fine with your account though and pass the feedback that it might be good…
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Hi Robert, There were a few network issues going on unfortunately but this has been solved now. Are you still experiencing issues? Please make sure you have the latest version of the App/browser and clear cache and cookies regularly for a better experience. Let me know how that goes. Thanks and until then, have a…
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Hey MellyBWeezy :) Our Game Studios are constantly adapting our games by introducing and testing new features, gameplay or concepts. This means that before releasing these kind of new features, they always choose a randomly-selected group of players to trail the feature and see how they react to it. This way, they can look…
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Ok, I passed you to 346 and reset your game. That should work fine now, but please, make sure you have the latest version of the App/browser as well as clear cache and cookies regularly to avoid that kind of issue. Let me know how that goes. I've also let the Team know in case, so they can check if there's an issue or not…
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Hey Pim, To be honest I'm not sure what is going on either! Have you tried to stop the update? My best advise would be to re-install the game. Can you please try that? I'll get your level back up, no worry ;) Let me know! Mia
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Hey there! I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 299. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy…
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Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away ;)
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Hey Kony, I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 450. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy :)…
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Hey there, I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 345. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy…
