QueenMia

Community Manager

I'm glad to hear Kranky :) And well done on getting to these levels!! Have a Sassy day!

Hello everyone, Thanks for reporting the problem here. There was an issue with the level indeed and we have just fixed it. You can try again and it should work fine now :) Really sorry about the inconvenience. It is a tricky level though, so good luck and happy crushing! Mia

Hey Mark, I'm really sorry you've been waiting so long for your reward! I have sent you a private message as I need private info to be able to help you. To check it, click on the envelop on the top right corner, near your avatar - Tilt the screen if you're on you phone to be able to see it. If it ever happens again, please…

Hello Hartmut, Just saw your comment - Same as Amac, I have sent you a private message - Please click on the envelop on the top right hand corner, near your avatar to find it. Remember to tilt the screen should you be on your phone! Speak soon! Mia

Hello geordietx, Sorry about that, not sure what happened there... I'd suggest you to make sure that you always keep the game up-to-date (as well as your browser) and keep clearing cache and cookies regularly. As for the level, I can see you're on 195, so I would assume the issue is solved? Please let us know if there's…

Hi Missy, I hope you're well. The Tech team is asking if you could delete the App again, then restart your phone and re-install and film what happens the first time you reopen the App please. That would be extremely helpful as at the moment, we're not able to figure out what the reason is. Thanks so much and again, really…

Hello Rosemary, Really sorry for the delay. I have checked your ticket and if I understand properly, your problem is that you changed phone, but you lost your progress in the game, is that right? This is because you haven't saved your progress by registering your email - You can find more info here. But don't worry, we can…

Hi Missy and thank you so much for all these screenshot! I've deleted the ones showing your personal details for privacy reasons (it's a public forum) but I have forwarded the info to our Tech Team. I was about to reset your progress on the Kingdom account as a quick fix but it says it does not exist?! So that is a bit of…

Hi Juliette, Really sorry about the inconvenience, but the level should be fine now. Could you please let me know whether you've been able to play or not? Thanks for posting here :) Mia

Hey Oz, I wrote on your other post, but just to say that the problem should be fixed now. Really sorry about the inconvenience. Could you please let me know whether you've been able to play or not? Thanks for posting! Mia