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I won the whale contest that ended on July 30th 2018, but I didn't receive a reward. I was playing on the mobile app, logged in under my facebook account. If you get a prize, should it stay in your contest notifications until you redeem it?
Hi Mark, I will try to see if someone else can offer help.
Hey Mark,
I'm really sorry you've been waiting so long for your reward! I have sent you a private message as I need private info to be able to help you. To check it, click on the envelop on the top right corner, near your avatar - Tilt the screen if you're on you phone to be able to see it.
If it ever happens again, please immediately take a screenshot and come post it here on King Care so we can take action straight away.
Thanks a lot and speak soon. Until then, have a great day
Mia
Is there any other admin you can forward this message to, because I've still gotten no response.
I will forward this message to her again.
Hi Elsa, I hate to keep bringing this back up, but I have had no contact or any resolution to this from any King Admins. Thanks
I appreciate it, thanks
Oh man! I gave her the message to respond to this past Monday. Now she is probably gone again because Spain is 6 hours ahead of the USA East Coast. I will send her another message but she probably won't get it until Monday. Hopefully you can hang in there until then. Thanks for being patient.
Is there any update? I haven't heard anything
Thanks Mark!
Much appreciated, Elsa! Have a good weekend yourself
Hi Mark, thank you for writing back. I will elevate this to a King Admin who might be able to help you but they are all gone for the weekend. You won't hear back from her until the beginning of the week.
Yes, I have played the game the next day and many times since, and there was nothing in the events notifications, except indications of upcoming challenges/events. The reason I am posting this now, is that I contacted the company directly and received no response. I 100% won this event by 30,000+ points
Hi Mark, when you win any challenge the next time you open the game or a few hours later you will get your rewards. Since you are speaking about a challenge from a couple of weeks ago did you not go back to the game yet to get these rewards?
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
