QueenMia

Community Manager

Hello both, I've reported that and I'll let you know as soon as I have an update for you. Sorry about that.

Hey Linda, If your purchase is pending you should probably check with Google Play - But before that, please check the steps there: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Let me know how that goes :) Mia

Hi Bonnie, I'm really sorry that you're experiencing issues with the game... As Laura said, there are a few issues going on at the moment and the team is working on it. In the meantime, I would suggest that you clear cache and cookies each time you're playing and make sure your browser is updated - That sounds simple but…

Hi Carol, We are sorry about the lives - This is an ongoing issues and we are working hard to solve it. However, it seems that the issue is coming from Facebook as it is not only affecting King games and therefore, the problem takes longer to be solved than we would want. We apologize for the inconvenience caused. I have…

Hi Sheryl, I'm sorry you're having trouble with the level. Can I ask you what platform you're playing on? Please make sure the App/game/browser are up-to-date as well as clear cache and cookies and relaunch the game. If that does not help, please let me know and we will investigate further. Hi Kalonia, there were a few…

Hi miss ;) I'm sorry that the Tricksies is causing you difficulties. It seems that your game needs to update, but I have to say we've also been having technical issues with it. Could you please make sure the App is up-to-date and let me know if that changes anything? In the meantime, I have added some Gold bars to your…

Hi Diane, Thanks for posting! You mean the mystery box that are in some game levels? Would you have a specific level as example, please? A screenshot would be most helpful as well! Thanks! Mia

Hi Kensmudder, Thanks for posting :) Could you please clear cache and cookies and make sure your browser/app is up-to-date? That should help solve the issue. If not, could you please confirm what platform and version you're playing on? Thanks! Mia

Hi Jo, and thanks for posting! I'm sorry you've been having issues with the level too. I'll send you a private message to explain how to proceed. Check your inbox! For this, click on the envelop on the top right hand corner, next to your avatar. Remember to tilt your screen if you're using your mobile. Speak soon :) Mia

Thank you for the very clear info, Pummy! We are looking into it :)