Comments
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Hey Chubaka, Thank you for posting :) As Laura said, this has been forwarded to the Studio as it seems the level has been made too complicated. Please follow the update on the main thread, here https://care.king.com/en/diamond-diaries-saga/level-369-diamond-dairies-saga-i-have-17-tabs-to-got-four-boxes Have a great day!…
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Hi Christine, That is a known issue that is unfortunately affecting several players. Our Studio is aware and is working on a fix right now. You can follow the updates on this thread, here: https://care.king.com/en/diamond-diaries-saga/do-you-have-any-issues-with-diamond-diaries-we-need-your-feedback Also, to help the Team…
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Great, I'm happy to hear :) Now you can start collecting diamonds again! And since you're here, let me ask you, are you enjoying the game? Personally, I love the fact that I can travel through the game... and I also love the sounds :)
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Hi Katrien, The team made some updates to the game and I just tried play level 55 from Mac and it worked fine. Could you please try again and let me know if you're still having the issue? Please close the game and clear cache and cookies before restarting. If you still get the same issue, could you please try to send a…
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Hi Jennifer, Could you please try the steps described there for me? https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep That should help you :) Let me know how it goes! Thanks Mia
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Hi Macy, Thank you for the info! You will be able to attach a screenshot by accessing this page via a laptop/Pc. Our Team is looking into the problem for now, however, a screenshot could be very helpful :) I will keep you posted as soon as there's an update or if we need any more info. Speak soon!
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Hey again Mary, Thanks very much, all the info and screenshot are very helpful. I have reported the case and hopefully will get an update for you soon. I cannot give you any estimated time though. I will keep you posted as soon as possible. Thanks for your patience and until then have a bubblific time :) Mia
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Hi Giorgia, This is such a weird issue! I checked with the Studio and they made a release this morning to update the game. Can I ask you to reinstall the App once last time please to make sure the latest updates from this morning are there? Once you've done that, the level should be showing as normal. Could you please…
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Thanks Giorgia. I'm checking with the Studio to see if there's a glitch or something but from what I can see, other players are passing the level, so it does not seem to be a general problem. Are you playing on your Android mobile? Can I please ask you to make sure the App is up-to-date and re-install the game to see if…
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Thanks for the screenshot, Giorgia. There's a glitch, indeed. However, the diamond should not have moved at all since the perfume level is not high enough. Does the game start with the diamond at the bottom like on your screenshot or does it fall at the end of the level regardless if there's enough perfume or not? Thanks!
