QueenMia

Community Manager

va.WG47B21r4XZMvy2GkLcnzJgcGeW8ypiS.H205bg.cZTv9w0

Comments

  • Hey Mreauow, It's true that this level is challenging, but I can assure you that with some good luck, patience and a clear strategy it can be beaten! The best thing to do when you are finding a level a little tricky is to watch a YouTube tutorial or two. Simply go to YouTube and search for Diamond Diaries level 295 and…
    in Level 295 Diamond Diaries glitch Comment by QueenMia July 2018
  • Hey Mary, Thanks for the info and screenshot. For us to be able to investigate properly, could you please add a screenshot of the house after you closed the game and the beanstalk disappeared? That would help us understand what happens. Sorry for the inconvenience, Mary, but we'll try fix your problem.
    in I still haven't gotten the Cats Comment by QueenMia July 2018
  • Hey Giorgia, You would need to access the site through a PC or laptop if that's possible. However, I found a video that shows how the level should go - Do you mean that the diamond is not getting pushed as it shows on the video around 1'09? https://www.youtube.com/watch?v=WQ-ldwjtDGw Thanks in advance! Mia
    in Bug on level 321 diamond diaries Comment by QueenMia July 2018
  • Ciao Giorgia, Thank you for posting! I had a look at the level and everything is working fine it seems. Could you please give me a bit more details maybe and send a screenshot? A screenshot would be very helpful for us to understand the problem. Also, make sure your game is up to date on your mobile or PC. I can see your…
    in Bug on level 321 diamond diaries Comment by QueenMia July 2018
  • Hey Macy, What level are you at? Could you please send us a screenshot showing your diamonds collection so we can try identify if there's an issue and where? Also, it would be very helpful for us to know if you're playing from mobile, tablet or desktop as well as what version you're using. Please try to clear cache and…
    in Diamonds not accumulating Comment by QueenMia July 2018
  • Hi Crys, I'd be very happy to help but I will need a little more info to be able to! Could you please describe what kind of problem you are having with these levels? Thanks! I'm looking forward to your reply :) Mia
    in problems with Diamond Diaries Saga. Comment by QueenMia July 2018
  • Hey Melissa, Thanks for the screenshot by the way! I had a second look at it and it looks like the flight mode was activated on your laptop when you received the Unlimited lives. This means that you were not connected to the internet and therefore, it did not trigger. Please note you have to be logged in to the internet…
    in Unlimited Lives award Comment by QueenMia July 2018
  • Hello Melissa, Sorry for the confusion and thanks for tour patience! Yes, it is a known issue and the Studio is working on fixing it as we speak. At the moment, I am unable to give you a resolution time but hopefully that will be done shortly. I will keep you posted as soon as I have an update for you. In the meantime,…
    in Unlimited Lives award Comment by QueenMia July 2018
  • Hi Mary, Hi Chicken Slayer, Thanks for raising this - Mary, what level was it please? I'll need to know so we can check the video associated with it. Thanks in advance :) Mia
    in I still haven't gotten the Cats Comment by QueenMia July 2018
  • Hello DavetheRave :) Thanks for posting and sorry you've been overcharged. You'll find the steps to ask for a refund here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Any questions, let me know! Have a fun-tastic weekend! Mia
    in Refund please? Comment by QueenMia July 2018
Avatar