Xarly

Community Manager

Comments

  • Thank you all for the reports, We will keep sending them to the studio as they keep trying to find the cause of the issue and fix it. Cheers, Xarly
    in After Ad screen goes black - (Collecting details for investigation)! Comment by Xarly May 2019
  • Thanks for the heads-up @Jami_Fagala. Can you let me know your device and confirm that you have restarted your app? This would be of great help in order to report it back to the team. And thanks for your words @Peggy-6 - my pleasure! Cheers, Xarly
    in Bubble Gum Machine Comment by Xarly May 2019
  • Hi everyone, Thanks for the tag. Just to be clear, by loading you mean the loading of the game? We have an issue once an ad is being played but I wanted to confirm if that was the case for you here as well or if we are looking at a different story here. I'll be checking for your reply. Thanks, Xarly
    in why does my screen go black before it is loaded all the way? Comment by Xarly May 2019
  • Hi everyone, Just wanted to let you all know that we are looking into this. It is indeed an issue and, as @Dawnie66 perfectly said, it needs to be solved with a fix. The team is well aware and is looking into it as we speak. In the meanwhile, please don't try to reinstall the game but just restart as per usual and you can…
    in After Ad screen goes black - (Collecting details for investigation)! Comment by Xarly May 2019
  • Hi @Annylien and @khchaushirley , Thanks for your feedback! We always try to be as fast and good as possible for our players here. There are three scenarios here that we need to tackle: * Your phone is in Chinese. If that's the case, you need to change the language of your phone. * Your App Store is in Chinese. In that…
    in Language setting Comment by Xarly May 2019
  • Hey @Peggy-6 , Welcome to the Community! We are happy to have a new member aboard and we truly appreciate new people sharing their thoughts and feedback with us. That said, as you can read above (and below by others coming and sharing their thoughts), this is not a feature but an issue we had. We are not trying to take…
    in Bubble Gum Machine Comment by Xarly May 2019
  • Hi @ShirelleL , Welcome to the Community! In order to look into what happened to you, we need your player ID. Can you comment below with your player ID number? You can find how to get it here. Looking forward to your reply! Cheers, Xarly
    in I brought gold bars 2 times to finish a game and was sent back to start over and still dont have the Comment by Xarly May 2019
  • Hey @Annylien, Thanks a lot for your feedback! We love hearing back from our players, so welcome and please don't stop sharing your thoughts with us :smile:. This is strange, can you let us know which device you play on? The game will usually pick the language your device is on, but we would need to know a bit more in…
    in Language setting Comment by Xarly May 2019
  • Whoops! Thanks for the heads-up, it's been fixed now. I thought I sometimes can forget the day I live in, turns out it can also happen with the month 🤪. Just to clarify, tomorrow at 13.00 CET, the event will come to an end and the winners will be announced in the hours after the end of it! Cheers, Xarly
    in (Competition finished) Soda Math challenge - Guess the right number and get some Gold Bars! Comment by Xarly May 2019
  • Noted! Just to clarify, your last comment and response by the time the competition comes to an end (31st of May) will be considered your final submission. I hope you are all enjoying it! All feedback is welcome as we keep working on different competitions and finding what the community enjoys the most. Cheers and remember…
    in (Competition finished) Soda Math challenge - Guess the right number and get some Gold Bars! Comment by Xarly May 2019
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