Xarly

Community Manager

Comments

  • Thank you both! We have a lead regarding what might be causing this but we are still investigating. Thanks for doing as well all the troubleshooting to make sure your devices are on point. Please keep sharing your notes with us, every piece of information you can share with us is of great value, given that we have quite a…
    in How to fix Candy Crusha Soda from shutting down? Comment by Xarly April 2019
  • Hey all, Apologies for these issues. We are investigating them as we speak but we could really use your help. It would be great if you could share with us the following information: * Device you had the issue on * OS version (which operating system do you use and the version you have) * Which Soda version you are on (the…
    in How to fix Candy Crusha Soda from shutting down? Comment by Xarly April 2019
  • Hey @corals22 , While we investigate the issue, I've gone ahead and compensated you in your account (you should find it when you log in). It seems like there might be an issue with Facebook but, like I said, we are still investigating. Cheers and apologies for the issue, Xarly
    in No prize from the checked board Comment by Xarly April 2019
  • Hey @Mac1937 , Welcome to the Community and sorry we didn't get back to you earlier! Can you be more specific, please? If you mean the daily quests, they were replaced for Mr. Toffee's fair in the majority of cases and that is the current way of getting boosters. You can read more about it and also provide feedback here.…
    in Daily boosters Comment by Xarly April 2019
  • Hey @jigjan , We had some issues in the previous day that affected few players. It's possible you were impacted by this. Can you confirm if you still have the issue? Cheers, Xarly
    in Why does the game keep stopping? Comment by Xarly April 2019
  • Hi @tinyd , Sorry we didn't get to you earlier! Did you manage to unfreeze Candy Crush Soda or are you still having issues with it? Cheers, Xarly
    in Loose my points for today. Comment by Xarly April 2019
  • Hey @damonthurshon, @firebombmarkus is right! You are just one of our very very top players of Candy Crush Jelly Saga out there! That's impressive and we are honoured to have you here in the Community :smile:. You just have to be patient in regards to new levels. As I'm sure you know by now, new levels are on the way and…
    in HELP Comment by Xarly April 2019
  • Happy Easter to you all! That was so sweet of you @mysticalmysty :smile:. I've moved the thread to the Fun Area to make sure we can all come here and wish each other the best! I hope you all had a great time these days! I had my brother and mother visiting and we used the opportunity to go to the mountains for a night and…
    in Happy Easter 🐣 Comment by Xarly April 2019
  • "Yes, please, I can't find the way back to Shuffle Cats! I'll be happy to give anybody that comments below a reward in return. I heard a special badge and some gold bars should do the trick!" Click here if you want to know more about this!
    in You seem lost Bob, can we help you? Comment by Xarly April 2019
  • Hey @pebbles55 , Welcome to the community! I hope you are having a good time here and that we see you around often :smile:. Regarding your point, other players have raised it in the idea section. HERE is a link to it with an answer on my side. Cheers, Xarly
    in friends list not working or scrolling? Comment by Xarly April 2019
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