Xarly

Community Manager

Hi @Jinhee , As @Pummy_Raj said, the gold bars we spent are sadly gone and cannot be restored. Since this wasn't an issue with the game but rather a "misclick" from your side, there is nothing we can do about it. All I can recommend is that you always keep an eye out and pay attention to your clicks, which will prevent…

Hi all, I want to reiterate that your patience is key here. This was an issue that we did not expect and that we understand is creating a lot of frustration on you, our players. We have not forgotten, and we have not decided to move on. We are now investigating what caused this issue and then looking at the options. We…

Hey everyone, Thanks for coming and letting us know that it's back! We cannot give you specific times for the event, since as an event, it's mean to have some element of surprise there! We did inform you of the time frame but we can't be too specific about it, which I'm sure you can understand. @JeannieWally, if you wish…

Hey @l@laurenda, Was this before or after reaching out to our Player Support team? Always make sure you select the right game, then "Problems with my game" and "Game didn't save" to guarantee you get the right support. Let me know how it goes! Cheers, Xarly

Hi everyone - it's me again! And I am here to deliver some very good news :smile:. We are aiming at bringing back Bubblegum Hill to you for this weekend, as it was usual before. The fix is working very well so far and that has enabled us to have the event coming this weekend. So if you didn't have it yet, as many of you…

Hi everyone, Just want to give you an update on this. We are currently investigating what might have caused this issue, and there are multiple options on the table as to how to approach this situation moving forward. I just wanted to let you all know that this is the scenario we are facing and that we are working on it,…

Thanks for your words everyone and apologies again. There is nothing that we love more than providing you with entertainment and joy, really. I'll try to get more information and, as always, share everything we know with you. The team is working hard to make sure it's there for as many of you as possible as well, but I'll…

Hi everyone, There are two separate points of conversation here, so let me make a distinction: * Your daily login calendar was reset to day 1. This happened with the update but is in no way connected to Bubblegum Hill. You can find more and speak about this topic here. * If you don't have Bubblegum Hill right now, I can…

Hi @labioyuce , There is no general issue around that level or not moving forward after passing the level so you need to make sure your game is up to date (reinstalled if needed) and that so is your device. If you can let us know which device you are playing on and what connection you have that would be appreciated in…

Hi @Henry_Hm_Chan , Thanks for the report and sorry for the delay on the reply. We have just moved you to level 2230. Make sure you restart the app and you should find yourself in that level. Cheers! Xarly