Xarly

Community Manager

Comments

  • Thanks everyone for the kind words and the patience here, and sorry again for all the trouble! We know how much Bubblegum Hill matters to you and we are doing our best to bring it back strong and healthy. For now, the plan is still the same. On Thursday we have a meeting about it as well, so if everything goes as expected,…
    in Bubblegum Hill temporarily removed due to technical issues Comment by Xarly February 2019
  • Hey @Sy32 , Try removing the game and installing it back again. First of all, don’t worry as this process will not delete your progress. As soon as you reinstall the game you will be back on the same level as before. In order to delete the game from Facebook please follow these steps: Go to “Settings => Apps” and press the…
    in No Candies Comment by Xarly February 2019
  • Hi @Amclar, Welcome to this Community and thanks for reaching out! Can we please get a screenshot of it? If you can also let us know the device you are working in, that would be much appreciated in order for us to investigate. Cheers, Xarly
    in Offer keeps stopping me opening next level Comment by Xarly February 2019
  • Hey @thepugwhisper1984, (I love the name btw!) As @Foley1362 perfectly says, this belongs in the Friends Community. I'll be moving it now, so you will get some answer there in no time :smile:. Cheers and welcome! Xarly
    in Quest wont refresh on Candy crush friends Comment by Xarly February 2019
  • Hi everyone, There is a highlighted thread that you can follow regarding that topic. You can find my response here. Cheers, Xarly
    in Bubble Hill Game Gone? Comment by Xarly February 2019
  • Hi everyone, I didn't get back to you with updates lately because I didn't have any updates to share, unfortunately. Plan is still to have it back by the end of this week but, like always, I will come and inform you if there were any news around this. Cheers, Xarly
    in Bubblegum Hill temporarily removed due to technical issues Comment by Xarly February 2019
  • Hi again @jezza, Our levels are constantly reiterated, which is how we manage to successfully have a game out there that is enjoyed for years by millions and millions of players. I forwarded your feedback to the team, who will revisit all levels, like they do as usual. Regarding your threats, they have no room in this…
    in level 1660 different from tutorials? Comment by Xarly February 2019
  • Hi all, During this weekend we have been investigating the issue. It seems like the issue was fixed in some platforms but not in others. On PC (Facebook for instance) the issue seems to be still present. We have taken your feedback on to the studio and they are working on it. @mel588 and @Jerrilyn_Harvey , we apologise for…
    in Level 2229 issue Comment by Xarly February 2019
  • Hey @Foley1362 , I've heard great things about you from the people at Friends so I'm looking forward to getting to know you better here as well! Big fan of your signature by the way :wink:
    in Don't be shy and say Hi! Comment by Xarly February 2019
  • Hi everyone, Thank you for the player IDs. I will let the next couple of days as well to get more of the player IDs and run a full analysis to give back the boosters or gold bars needed. In the meanwhile, thanks for the reports. It seems like it's fixed for some platforms but not others. We will keep reviewing this during…
    in Level 2229 issue Comment by Xarly February 2019
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