Comments
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Hey everyone, Thanks for your messages. For the compensations, I need you all to provide me your game ID. That way I will be able to grant the lost boosters or gold bars on an individual basis. Here is how to get your player ID if you are playing from your phone. If you're on Facebook, just go to settings > apps and…
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Alright, thanks for the heads-up @mel588. Given that information, we will run a couple more tests during today and I will get back to you and everyone here as soon as possible. In the meanwhile, anybody else having similar issues, please do let us know! Cheers, Xarly
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Hey @Jill_Levy-Fisch , Thanks for letting us know! It will be compensated by me, but I first want to confirm it's working well for everyone. @mel588, Can you try to erase your browser data and cache? Here is a link to a tutorial that can explain you how to do it. Let me know if after that the issue is gone (hopefully yes!)…
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Hi everyone, We have tested it again and we cannot reproduce the issue. Can you confirm that you are playing online and that your game is up to date? (Version 2.14 is the current one) If you can confirm that this is the case and that you still encounter the issue, that would be much appreciated. Apologies again for all the…
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Hi all, Thanks for raising it. I will go back to the team and follow up on this. Cheers! Xarly
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Hi @mel588, Did you restart the app? We haven't seen any other reports since it got fixed so the issue should not be there for you. If you can restart the app again and let us know if you're able to move forward once you beat the level that would be great. Regarding the loss of boosters that this might cause, do not worry,…
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Hey everyone! I wanted to give you an update on this. Thanks to your reports, the studio has managed to very pull a fix for it and already implement it. This mean should no longer happen. If, like @davidchoiny, the issue implied the loss of powerups or gold bars, please reply below letting me know and I will personally go…
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Hey everyone! I wanted to give you an update on this. Thanks to your reports, the studio has managed to very pull a fix for it and already implement it. This mean should no longer happen. If, like @davidchoiny, the issue implied the loss of powerups or gold bars, please reply below letting me know and I will personally go…
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Hey @Taylor57! This is indeed a known issue that just happened (just to clarify, you refer to Candy Crush Jelly Saga right?). The studio is aware of it and a fix should be coming today. I will keep you updated with any news we might have. Cheers, Xarly
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Hang in there @omarov! You can always drop your best scores in The Fun Area (just open a thread) and have people challenge you on them! That is a fun way of knowing if your score is or not as high as other people's :smile:. We are narrowing down the fix now and it should come live with the next update (in around 5 days…
