Xarly

Community Manager

Hi everyone! Thanks for your messages and patience, you are all a great bunch of people :smile: . Let me touch now some of the points you're raising: * Regarding a possible compensation, I will speak about it internally but cannot guarantee anything. This is not a global downtime or other scenarios that have such an impact…

Hey everyone, Thanks for your feedback and patience! The team has been working hard and have identified the issue. Because of its complexity, the estimation for a fix (and with that the return of Bubblegum Hill) is of 10 days since its cancellation. This means we are aiming at getting it back (and working hard on it right…

Hey everyone, Since this week, this issue has been fixed and should no longer be happening. If you still happen to start at a level that is not the highest, please replay the level until there are stars in it and you will be back on track. Cheers, Xarly

Hey @validatorv , Welcome to the Community! I'm sorry to hear you're having this issue. This is the Candy Crush Soda Saga Community. I'll be moving this thread to the Candy Crush Saga Community, where people will be able to see it and assist you better :smile:. Cheers! Xarly

Hey @jlynnb23, I'm sorry the timing was so unfortunate! Right now the team is looking into it and I'm afraid I don't have a specific timeline since these issues can take time (finding the mistake, testing it in different builds to guarantee it's not reproducing again and then shipping it to all of the players can…

Hi everyone, During the weekend we had an issue with Bubblegum Hill that was causing game crashes for many players. As a safety measure, we decided to remove the event for now to make sure that it comes back healthy. I will close this thread and open a new one since this was related to another issue. Cheers, Xarly

Hi there! @danimal and @zna - thanks for the reports! We do need more information, and if you could record the screen and send it our way here (with the screen recorder tool of iOS for instance) it would make our lives way easier when it comes down to reporting it back to the team. I'm sure @Joseph45 can help out with that…

Hey @T13 , @firebombmarkus already gave you the perfect answer but I want to add on to that to let you know that, as you mention, you would always be behind, which is unfair to you. We are aware of it and working on improving the situation as soon as possible. Thanks for reaching out! Cheers, Xarly

Hi @mercerik , This is intentional, so that players cannot accidentally delete their posts and cannot restore this contet. It also helps us keep track of things. If you accidentally create multiple posts (you cannot create too many before our spam filters pick up on it and remove them) just mention it to us and we will be…

These are great! Thanks for bringing them to the Community @mercerik . I'm sure tons of players can benefit from your tips and the video that comes with them! As you say in other posts, it's the challenge that makes us thrive!! Thanks again for the content and for the feedback you provide. We are so honoured to be, here at…