Comments
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Hi @angief67 , Thanks for your message! I've checked and with the same profile that you are writing here there are no pending tickets on the Player Support side of things. Make sure you reach out to them (you will receive an email once you have done it that confirms your request has been received). If you have troubles…
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Oh wow, the ball is indeed rolling here... you are all pros at it! To clarify and confirm what @Alessandro_S says, absolutely! The idea is that by Monday the 21st, those with the highest scores will get the prizes. That also means that if you come at some point and post a better score (like Alessandro_S did, and big time…
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Hey @sbf80 , This is done and should solve the issue! Please restart, and you will find yourself now in level 1253 (along with some sweet gold bars in compensation for the trouble). Let me know if it works! Thanks for the patience and the good vibes and sorry for some delay we might have had! Xarly
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Hi @elantz , I'm sorry to hear so! If your account is properly connected to Facebook or the Kingdom this shouldn't be happening. You can find more about it in our HelpCenter, and in articles like this one here. Cheers and I hope it gets fixed! Xarly
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Hi all, The new reports are much appreciated! We will be following on this with the studio as soon as possible and I'll come back to update you all as soon as I have any new information. In the meanwhile, just want to thank you for the reports and screenshots and apologise for the issue. Cheers, Xarly
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Hi @sbf80 ! Sorry for the delay, busy days! I've been reading through your comments and, sometimes, our Player Support team can also be busy, which means they might take some time. Here is something that we can do though! Since I have the screenshot of your old account there, I can just move your new account to those…
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Hi both, I'll be closing this thread since it's a duplicate of a previous one. Cheers and please, let's refrain from creating multiple threads for the same reason. Xarly
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Thanks Elsa! As she said, @PaulDixon, the conversation is already happening in that thread, so there is no need to duplicate our information. I'll be closing this thread so that we can keep having the conversation in the link that @Elsa shares above. Cheers! Xarly
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Hey everyone, Indeed, this is only happening when playing on your PC and on Facebook. The issue is connected to the transfer of information between Facebook and us, regarding language in this case. Again, and especially regarding @Barni 's message, you need to speak English here. You can read all the guidelines of our…
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Hey all, We are still working on this. We have been working on fixes and implementing it on different games and we are still in conversations with Facebook about this. Please, refrain from using any language that is not English when reporting it to us (as English is the only language we support here in the Community). In…
