Xarly

Community Manager

Hi Dorcas, Thanks for raising this issue. I'm afraid there is nothing we can do about it happening previously. We will send it on to the studio though so they can look at it for future iterations of the event. Cheers, Xarly

Hi Minesh! Those boosters that are restored locally and weren't purchased are lost and we cannot restore them. As a gesture of goodwill we have sent some gold bars your way but please note that your boosters are stored locally and that you lose them if you change devices or reinstall the app. Cheers, Xarly

Hi Tammy, I'm happy to hear that you managed to pass! I have sent some gold bars your way as a compensation for all the issues. I hope this helps! Cheers, Xarly

Hi Tammy, Here I am! I just want to double-check that you confirm that you want the same as CrushN It had (with me moving him up a level and compensating). If you can confirm it, I'll be happy to do it :-) Cheers, Xarly

Hey Sly, The team is looking into it now as we speak and adaptations should happen at some point soon. Cheers! Xarly

Hi lopingslow, There aren't any general issues happening currently in Pepper Panic Saga on Windows 10. This means that the issue needs to be happening specifically to your device. I suggest you take a look at this post: https://care.king.com/en/candy-crush-jelly-saga/cant-get-your-games-to-load-on-windows-10-check-this-out…

Hi Sly, Well, 1925 is currently the highest level of the game! So first, congrats on literally being one of our very top players! As you can imagine, it being the highest level needs to come with some difficulty. It just got released recently so the team is like always looking at what players say, think and do and will…

Way to go Pacosan! Thanks for the kind words and good luck beating it! Xarly

Hi pacosan! I can't be specific on the dates but don't worry, new levels are always on the way! It's only a matter of time until new ones show up :-). Just make sure your game is set up to be updated as soon as they are there! Cheers, Xarly

Hi Rosie! Since you are experiencing the issue on a browser, I suggest you check this article here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out This should help you optimise the performance of your browser and get the game running smoothly! Cheers, Xarly