bearwithme

Moderator

There has usually always been a slight lag between the release of the new levels and when the hard/extra hard etc. markings show up. If you play immediately after the new levels appear, then you probably won't see the markings. The test I was referring to was something else - the studio was testing not having the markings…

Hi @losin51 - I am sorry this is still happening to you. Have you tried contacting Player Support? At this point they are your best avenue to try and get some help. If you need to know how to contact Player Support: If you play on mobile, then please email Player Support directly from the game. Go to the game's Start Menu,…

Hello @Vbellacosa - I’m glad you have joined us here. I usually don’t play with the sound on when I play Candy Crush and if I do, I usually don’t wear headphones or ear buds. Also I play on an iOS device. However I will pass on your input to our Community Manager and see if the studio is aware of an issue with this. Thank…

That is very strange. I have passed your info on and will let you know what (if anything) I find out. I can't compare with what I have because I kept some episodes in reserve to compete in the finals of the soccer tournament that starts tomorrow. 😊🐨💕

Hi @twhatdouwantme4 - I will go replay that level and see what happens when I play it and get back to you. You said you have tried this on multiple devices - which devices are those. I use an iPhone 12 Pro Max, so that is what I will use to try and replay the level. I'll get back to you shortly. 😊 Hi - I just replayed 4595…

Hi - I found out from our CM (Community Manager) that the studio is conducting a short duration test with having no marking on the map to show which are hard etc. Your input has already been passed on to the studio. Thank you for joining us here and providing your opinion. Hopefully your map will return to normal in the…

Hi @gabi194 and welcome to our friendly community. I’m sorry you don’t have the opportunity to see ads. However this feature is not a permanent one and is randomly tested with various players around the world, so you may get it and then lose it or even never have it. I never had it for the first 8 years I played the game…

I’m sorry to hear you are still having the issue. I think the next best thing is for you to contact player support. If you click on the green HERE above in my previous post it will bring you to more info from the community team and also tell you about contacting Player Support. I wish you good luck and hope they can help…

Hello @liloboudez and welcome to our friendly community! I'm glad you found us here. Official King Candy Crush Merchandise can be found on various sites including Amazon and Etsy and several other sites. At this time there is not a physical store or even one on line that is just dedicated to selling King Games (Candy Crush…

Hi @lulusweiss - welcome to our friendly community - I am sorry you are having this issue. First of all - are you receiving this message before your game even opens up on your iPhone? I just put my phone in airplane mode and turned off the WIFI and I was still able to get into the game and play a level. The game is…