j387 Level 2

I can see my team members are baking layers and that new rewards are available in the team chat, but for me it says the bakery isn’t even open. I am missing all the rewards and I cannot bake layers for the past two days. I sure hope this is solved soon!

Thought I would let you know how it went… I got the answer I expected - nothing can be done once accounts have synchronized, you will have to make a new account if you want your daughter to be able to play again, be sure to log out before switching users (even though I had already said we were doing this), and that it is…

@Lady_Sarina Is there any update? I have heard nothing and still have only one merged account. Is there anything that can be done about this?

Because all three accounts have merged, it is impossible to get you three account numbers. No matter which account I log in under, the account number is 11700352089. The profile picture is from my FB login, the name is what we put on my daughter’s email, and whether I log in with my FB, my daughter’s email, or my son’s…

Just in case I gave the impression it is just the profile picture that merged, we all now share the same tickets, gold bars, and regular Jelly levels, even though we were in vastly different places in the game. Our saved boosters in the RC are gone for two of us, too.

Still, all these months after first having this issue, I am still having the arena closed on days it should be open. Often it will open on the first day of a new challenge, and then be closed on the second day even though I already played the first day of the challenge! There has got to be a way to fix this. I play using…

Well, my arena opened again Tuesday, was open for the full challenge Tuesday and Wednesday, was open for the first part of the current challenge yesterday, and now today it is closed! So halfway through a challenge it closes? This is what happened last time and it stayed closed for 2 weeks. With this glitch clearly not…

I don't have multiple devices, but I do have multiple accounts. This is only happening with one account. That account has stayed closed while the other one has opened with two day challenges every day but Monday just like normal.

I logged into the community to see if I could get any answers as to why I have not had access to the VS arena for close to two weeks now. I have had this account for a long time and always had access every day except Monday, but now it just says "closed." I see the official answer has not changed for any issue in the years…

I believe I will need someone’s help here because the reply I got from emailing support makes me think they never read my original email! When I explained that my RC arena says it is closed even though the unlimited tickets I bought the night before continued to lose time and go away, they responded by telling me “Please…

I sent an email to support. This is especially frustrating because this is a new account I had to create after my King account and my daughter’s King account merged. I was told King accounts not associated with Facebook couldn’t merge until I showed clear pictures that they had. Hopefully support can fix it. I will put my…

I’m not certain I want to create a brand new email address just to play a game. Is there no way to disassociate my daughter’s email so she could sign up for an account again? The crazy things is that now she has lost all her boosters that were saved in the Royal Championship and suddenly I no longer have access to the RC…

Do I need a new email address to create a new account? I would like to have two separate ones again.

Sounds good. Thanks for all your help so far.

Again, these email addresses had different IDs last week.

I cannot get the game ID for the email starting with Marie because it takes me to my account not hers. No matter what I do, I only get my account and game ID regardless of which email I use to log in. Before this week, that was not the case. It was two different King accounts, with different IDs, different names, different…

I don't hate you - and yes, same game ID for both. So weird.

So I went ahead and removed FB app just in case, cleared Safari cache data, and logged out. Shut my phone off for a minute and restarted, but no dice. Is there some other cache I am to clear? I took pictures so you could see. The first is the welcome screen I get when I log in with my email. You can see that the email…

@Freddy_Falkner I am going to try everything you suggested now. I really do appreciate the help - not sure that comes through my frustration. I'll post my results once I am done.

They are both King accounts. Neither email address is associated with a Facebook account, so the situation you are describing with FB overwriting the info doesn’t make sense. I have a different email address that I have a FB account under, but it is not connected to these emails. I can try to do what you are saying and let…