Gold was bought and not added to my account

tawfek873

Gold was bought and not added to my account

رقم فاتورتك..pdf

jvdl59

https://community.king.com/en/blog/discussion/279993/gold-was-bought-and-not-added-to-my-account

I just biught gold to get 5 more moves, but the game ended anyway. So I think it was a server hickup. Not cool

Diamond_Lim

Hello! @tawfek873 👋

Welcome to Sweet King Community! 👑

Oh No! Have you still not received gold bars on any King's Game after you purchased them? 😢

Don't be worry! You can click on "Contact Us" here. You can find on the bottom of the Community page:

Then you make sure your email is correct, write your full name. After that, you choose a game if you have playing any King's Game has problem, then you choose the platform such as phone or PC, you choose a topic is "Problem with purchase" and subtopic is "Purchased items not received". (Here is my example as below) 👇

Finally you tell them "Why can't get these rewards after purchasing" and click on "submit".

So you wait for Community Team (but it has taken longer) until their team will answer and help you about this issue/problem while you receive your email. 😊

I hope this helps! 😉

And you don't forget to join these game's contests to chance to win gold bars (boosters) if you have playing any King's Games!

And you can also click here to check another hot news (contests too)! 📰 Keep your eyes out! 👀

** You can see "Announcement" , that means you can join it to chance to win gold bars. And "Finished" , that means that contest is over or finished! **

Have a nice day! 😊