Lost levels

cneloms

I recently switched from android to iPhone and somehow at least 5000 levels has been taken away. Please help

Diamond_Lim

Hello! @cneloms 👋

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current level on any King's Game when you switched out to new device? 😢

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on any King's game! 😉

** If you have followed these steps completed but it's not worked, please let me know and you can continue to comment on below here. **

Have a nice day! 😊

cneloms

Hello I’m back again. So I tried all the steps and nothing is working!! I screenshot from my old android higher level and new iPhone lost levels

stan1981

U saying 5000 lvls lost ? But in ur screenshot at most is 2844 to 2391? Isn’t it ???

Diamond_Lim

Hello again! @cneloms 👋

Thank you for your answering! Don't worry about this problem! You can click on "Contact Us" here. You can find on the bottom of the Community page:

Then you make sure your email is correct, write your full name. After that, you choose a game is "Candy Crush Saga", you choose a topic is "Problem with my game" and subtopic is "Game didn't save". (Here is my example as below) 👇

Finally you tell them "I can't find..." on comment here and click on "submit".

So you wait for Community Team (but it has taken longer) until their team will answer and help you about this issue/problem while you receive your email. 😊

I hope this helps too! 😉

Have a nice and safety day! 😊