Yesterday’s promotion

L_i_p_i

Yesterday I received a message saying that if I passed 25 levels I would received today 25 golden bars. I did pass and did not receive 25 bars.

kiara_wael

Hi @L_i_p_i . Welcome to our Community 🙎‍♀️

Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!

Check this useful page where you can see how to request a refund depending on the device you play on. 

If you play on mobile and want to contact Player Support, the best way then is to email directly from the game. 

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

Hope this will help you

L_i_p_i

I have already done that.

Lola_Pop

Hello @L_i_p_i !

Can you tell us more about the issue? Are you playing Candy Crush Soda Saga, or another game?