how to sync the levels between the mobile app and online

klop0141

Hi

I have reached Level 6710 on my mobile.

Today I logged in (my 1st time) to online candy crush saga which back me to level 2826.

How can sync the levels between online game and mobile app

Thanks in advance

Spinnifix

Hello and welcome to this community

Please go into your game to the gear question mark help center. Find your problem. Otherwise, contact and send an email. Good luck

Diamond_Lim

Hello! @klop0141 👋

Welcome to Sweet King Community! 👑

When you started to login on Facebook and save your game progress, but unfortunately you lose your progress as you lose your current level. 😔

So you make sure always save your progress early on next time! 😉

And how about you can click on "Contact Us" here. You can find on the bottom of the Community page:

Then you make sure your email is correct, write your full name. After that, you choose a game is "Candy Crush Saga", you choose a topic is "Problem with my game" and subtopic is "Game didn't save". (Here is my example as below) 👇

Finally you tell them "Why are you asking this problem?" and click on "submit".

So you wait for Community Team (but it has taken longer) until their team will answer how can help you about this issue/problem while you receive your email. 😊

I hope this helps too! 😉

And here is a link to help you learn your way around the community. Let's learn more about the King community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️

Have a nice and safety day! 😊