Restarted to level 1

mariatcabral

I have been playing candy crush for years on a couple of my devices. Why did I have to restart to level 1 upon accepting the new terms and condition?

very frustrating

kiara_wael

https://community.king.com/en/blog/discussion/289044/restarted-to-level-1

Hi @mariatcabral . Welcome to our Community

Please check this page 👇️. Hope this will help you

https://community.king.com/en/candy-crush-saga/discussion/246692/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved

Diamond_Lim

Hello! @mariatcabral 👋

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current level on Candy crush saga? 😢

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on Candy Crush Saga! 😉

** If you have followed these steps completed but it's not worked, please let me know and you can continue to comment below here that I can see to help you again. **

Have a nice day! 😊