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purchase

Debs1957Debs1957 Posts: 5 Level 2
in Players' Corner

I just bought the beginners pack and was supposed to get 20 gold but didn't get them, who do I complain to please?

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Comments

  • kiara_waelkiara_wael Posts: 37,483 Candy Moderator
    https://community.king.com/en/blog/discussion/289581/purchase

    Hi @Debs1957 . Welcome to our Community 🙎‍♀️

    Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!

    You can find all info about refunds and broken purchases here.

    If you play on mobile, go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

    Don't forget to add your Game User ID to the email so Player Support will find your game.

    Hope this will help you



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