Purchases

Sadie1318

okay so I have been playing candy crush saga games for years. I spend money on my game from time to time. I recently decided to spend more tha. What I would usually. I ended up purchasing a new phone and had all my stuff transferred from. Old device to new device. My gold and progress transferred however my daily log in went back to day 1. Also all the boosters I got from my 100$ purchase also didn't transfer over.

I read on here that free boosters don't transfer. However my boosters weren't free. I didn't earn them I bought them. I had 20 of each booster. I don't think its right that something I payed for doesn't transfer over. Considering gold wasn't the only thing included in the purchase and certainly wasn't the only reason I chose to make the purchase selection that I made.

Diamond_Lim

Hello! @Sadie1967 👋

Welcome to Sweet King Community! 👑

How about you must check "Why have I lost all my collected boosters" by Community Team. (Any King's Games) 

Click this link to read it that I hope you can understand them! 

⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️

1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device! 

2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

We do not replace items that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help.

Have a nice and safety day! 😊