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New phone and lost all friends
Level 1
I just got the iPhone 12 pro. My game levels didn’t transfer! They reinstated my level for Candy Crush Soda which I was so happy they were able to do! I am logged in with Facebook, yet when I go to the get/give lives page, my Facebook friends aren’t there, and neither are my Soda friends! The space where it usually has the names with boxes is just blank! So I can’t ask for lives, or give lives! Help!
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Hi and Welcome to our Community 🌺
Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.
This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.
Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.
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