Game shuts done when I press message envelope

Cjimms

When I press the message envelope the game shuts down and returns me to my desktop (Apple iPad mini). I can’t remember how long since I receive extra lives from friends, must be over a week.

I am very disappointed that yet another of King games isn’t working.

Diamond_Lim

https://community.king.com/en/blog/discussion/319305/game-shuts-done-when-i-press-message-envelope

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

Here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️

Have a nice and safety day! 😊

PrettyBubbles

Hi @Cjimms there are currently issues with the sending and receiving lives manly with Facebook users as they are changing their platform and it Is affecting some features. 👍🙂