Why is Bubble Witch 2 not downloading on the computer?

JDobbs

All I get when I click on the game is a lavender rectangle in the upper left corner once downloaded. This has been going on for a few weeks. Please help.

johamilton

Hi @JDobbs, for BWS2 the only way you can play is on your phone. There are no more updates using a PC. Sorry

Maggan_P

Can Yuo Pleace transfer my boosters to my phone???? I have over 80 rainbows and many of wandt......its hopeless to not have them on my phone....they are gone all of them if you dont can do that or help me..I have played since BWS2 started, Im 75 years old....pleeeeeeze help me .......Im on level at the phone now 4224, I beg yuo /margit ❤️

Crazy Cat Lad

Hi @Maggan_P !

If you had any purchases stored in your Bubble Witch 2 Saga, then please contact Player Support so they can send your unused purchases to the game on your phone.

You can email Player Support from the game's Settings, Help Center, choose a topic and Contact us. Remember to choose 'Purchases & Gold Bars' as the topic for your issue.

Please note that any free items as Boosters won in events or bonus features cannot be replaced or compensated.

Maggan_P

how I need to do to buy

Thank you for the answer, but Im sorry I dont understand how I need to do.

Im not so good in English, and not so good to handle the mobile. I can play but not more other things with it.

I live in Sweden, it would be nice if somebody can translate or can speak swedish there as support

I think I need to stop playing for ever, I even dont know how I need to do to buy goldbars, I have only 2 bars on my PC....Im scared

Pleeeeeze help me...

My mobile phone number is ****

Warm regards / margit

(EDITED by CM - Personal information) 

johamilton

Hi @Maggan_P go here 👉️ Contact Us and they will help you with transferring purchased boosters.

PrettyBubbles

Hi @Maggan_P Sorry to hear you are having problems I hope following @johamilton link has helped you.

I have to advise you for your safety please do not post any personal information 👍

@Crazy Cat Lad please edit @Maggan_P post to remove the phone number 👍

Crazy Cat Lad

@Maggan_P We have Player Support in Swedish as well. Please go here:

https://soporto.king.com/contact

...and choose 'svenska' in the language menu to get in touch with Swedish speaking support.